Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taylor Cowell

TN

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Leader

Jersey Mike's Subs
05.2024 - 12.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.

Shift Lead Manager

Taco Bell
06.2023 - 05.2024
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Team Member

Taco Bell
10.2021 - 04.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Education

Bachelor of Science - Secondary Education

Tennessee Technological University
Cookeville, TN
05-2027

High School Diploma -

Springs Charter School
Murrieta, CA
06-2023

Skills

  • Team motivation
  • Workplace safety
  • Employee training
  • Policy enforcement
  • Cash handling
  • Opening and closing procedures

Certification

  • ServSafe Manager Certification - National Restaurant Association.

Timeline

Shift Leader

Jersey Mike's Subs
05.2024 - 12.2024

Shift Lead Manager

Taco Bell
06.2023 - 05.2024

Team Member

Taco Bell
10.2021 - 04.2023

Bachelor of Science - Secondary Education

Tennessee Technological University

High School Diploma -

Springs Charter School

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Taylor Cowell