Taylor Cowell
TN
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Jersey Mike's Subs
Cookeville, TN
05.2024 - 12.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
Shift Lead Manager
Taco Bell
Livingston, TN
06.2023 - 05.2024
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Team Member
Taco Bell
Temecula, CA
10.2021 - 04.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Bachelor of Science - Secondary Education
Tennessee Technological University
Cookeville, TN05-2027
High School Diploma -
Springs Charter School
Murrieta, CA06-2023
Skills
- Team motivation
- Workplace safety
- Employee training
- Policy enforcement
- Cash handling
- Opening and closing procedures
Certification
- ServSafe Manager Certification - National Restaurant Association.
Timeline
Shift Leader
Jersey Mike's Subs
05.2024 - 12.2024
Shift Lead Manager
Taco Bell
06.2023 - 05.2024
Team Member
Taco Bell
10.2021 - 04.2023
Bachelor of Science - Secondary Education
Tennessee Technological University
High School Diploma -
Springs Charter School