Taylor D'Ambrosio
Staten Island,NY
Summary
Dynamic professional with a proven track record at the Archdiocese of New York, excelling in problem-solving and relationship building. Expert in benefits interpretation and adept at managing high-stress environments, ensuring compliance and enhancing customer satisfaction. Achieved significant improvements in process efficiency and client engagement through strategic communication and time management skills.
Overview
6
6
years of professional experience
Work History
Benefits Coordinator
Archdiocese of New York
09.2022 - Current
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
- Ensured compliance with federal and state regulations by maintaining accurate records of all benefits-related documentation.
- Checked employees' benefits enrollment for accuracy and inputted all data into Lawson HRIS system.
- Managed multiple priorities in a high-stress environment during annual open enrollment.
Life Claims Specialist
Guardian Life Insurance
05.2021 - 09.2022
- Managed high-quality service and collaborative claim management to our clients.
- Maintained strong attention towards detail as well as efficient analytical skills while working through claims packets.
- Managed multiple priorities along with communication skills in a team-based setting to ensure that clients are satisfied with our claims processing procedures.
Inside Sales Representative
ADP- Automated Data Processing
07.2020 - 04.2021
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Consulted with HR departments and business owners for payroll, tax filing, HR Cloud software, and managing key partnerships with investors.
Social Media Intern
Kutztown University
03.2019 - 05.2020
- Boosted brand awareness by creating and scheduling engaging content across various social media platforms.
- Developed and executed social media campaigns for optimal reach, engagement, and growth.
- Assisted team with various marketing projects that would engage new leads and potential customers.
Financial Education Intern
PSECU
12.2019 - 03.2020
- Promoted and sold credit union products and services.
- Assisted with group presentations to university clubs and organizations, recommending additional opportunities to expand membership.
Education
Bachelor of Arts - Communication Studies
Kutztown University of Pennsylvania
Kutztown, PA05-2020
Skills
- Verbal and written communication
- Relationship building
- New employee enrollment
- Benefits interpretation
- Training proficiency
- Problem-solving
- Time management
Timeline
Benefits Coordinator
Archdiocese of New York
09.2022 - Current
Life Claims Specialist
Guardian Life Insurance
05.2021 - 09.2022
Inside Sales Representative
ADP- Automated Data Processing
07.2020 - 04.2021
Financial Education Intern
PSECU
12.2019 - 03.2020
Social Media Intern
Kutztown University
03.2019 - 05.2020
Bachelor of Arts - Communication Studies
Kutztown University of Pennsylvania
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