Taylor Daughtrey
Hickory,NC
Summary
I have 10 years of experience in providing exceptional customer service, building, and maintaining customer and team member relationships. I have 7 years of coaching and developing high performing teams while creating a fun, and engaging environment for team members while managing day-to-day operations in a high volume, fast paced, and constantly changing environment.
Overview
13
13
years of professional experience
Work History
Client Coordinator
Pure Energy Dog Training
Hickory, NC
2023.12 - Current
- Provided excellent customer service to clients and responded promptly.
- Scheduled client appointments for a variety of services, for multiple trainers in multiple locations.
- Maintained a multi location client management system providing, invoices, scheduling, and correspondence.
- Identified client needs and provided solutions.
- Maintained accurate records of all client communications, including emails, phone calls, contracts, and documents.
- Ensured that client inquiries were answered efficiently and in a timely manner.
- Collaborated with other departments within the organization to resolve customer complaints quickly.
- Responded promptly to customers' requests via email or phone.
Dog Trainer
Pure Energy Dog Training
Hickory, NC
2023.02 - Current
- Taught basic commands such as place, sit/stay, down/stay, and come to dogs of all breeds and ages.
- Created individualized training plans during Private Lessons for each dog based on their needs and abilities.
- Conducted group classes and to teach proper socialization skills to puppies and adult dogs.
- Developed strategies for teaching advanced obedience skills including heeling off leash, and recall from a distance.
- Provided guidance to owners on how to maintain consistent rules in the home environment to ensure successful behavior modification results.
- Utilized positive reinforcement techniques while working with dogs in order to create an atmosphere of trust and respect between handler and dog.
Branch Manager
Wells Fargo
Hickory, NC
2016.11 - 2023.12
- Lead a team to achieve success by effectively leading myself, my team, and the business
- Serve as role model for delivering an exceptional customer experience, building relationships, engaging customers in conversations and asking questions to understand their financial needs, and working proactively to help customers succeed financially
- Interview, hire, and retain talent thru coaching and development
- Coach and provide feedback leveraging performance management tools and processes
- Provide situational based leadership by learning team members skill sets, world views, strengths and opportunities to effectively lead and development high performing teams
- Lead the team with integrity and create an environment where team members feel included, valued, and supported to do work that energizes them
- Support customers in resolving or escalating any concerns or complaints
- Manage staffing, schedule, and workflow of a team of direct and indirect reports
- Effectively work in a team environment and across all organization levels with flexibility, adaptability, and collaboration
- Customer service, operations, and financial services management with high volume, fast paced, and constantly changing environment
- Navigate multiple computer systems, applications, and utilize search resources to find information.
Service Manager I
Wells Fargo
Hickory, NC
2014.02 - 2016.11
- Lead team and serve as a role model by providing excellent customer service including engaging customers in conversations and building relationships with them
- Serve as a leader in managing risk; accountable for alignment with applicable regulations, policy and procedure requirements, audit, and escalations
- Attract, retain, and develop talent
- Coach and provide feedback leveraging performance management tools and processes
- Manage teams schedule and lead day to day operations of the teller line
- Cash handling
- Build, develop, and motivate a diverse work team
- Provide strong customer service while listening, eliciting information efficiently, comprehending, and resolve complex customer transactions, issues, and concerns
- Customer service operations and financial management within a high volume, fast paced and constantly changing environment
- Work effectively under pressure, meet deadlines, exercise judgment, and use critical thinking skills
- Coach, Train, and Mentor direct and indirect reports.
Personal Banker
Wells Fargo
Hickory, NC
2012.07 - 2014.02
- Assist customers by delivering exceptional customer experience, building relationships, and helping consumer and small business customers succeed financially
- Proactively engage customers in conversations and ask questions to learn about their financial needs
- Maintain knowledge of and offer a full range of Wells Fargo products and services to help customers succeed financially based on the customers need
- Build relationships with customers thru proactive outreach and follow up
- Assist customers in opening new accounts, completing service request and submitting credit applications
- Help resolve customer concerns and escalate issues as needed
- Handle complex transactions across multiple systems
- Working with partners to meet business and customer needs
- Build strong relationships with internal partners
- Proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
- SAFE registered.
Teller/Customer Service
Wells Fargo
Hickory, NC
2011.07 - 2012.07
- Assist customers by providing exceptional customer service, accurately and efficiently processing their transactions
- Engage in conversations with customers by actively listening and asking questions
- Introduce customers to other Wells Fargo team members, to proactively help meets customers needs
- Cash handling
- Well organized, independent and able to prioritize in a fast paced environment.
Education
Bunker Hill High School
07.2009
Some College (No Degree) -
Catawba Valley Community College
Hickory, NCSkills
- Customer service
- Sales
- Scheduling
- Management
- Organizational skills
- Time Management
- Team Development
- Verbal communication
- Written Communication
- Multitasking
- Problem Resolution
- Interviewing
- Active listening
- Strategic Planning
Timeline
Client Coordinator
Pure Energy Dog Training
2023.12 - Current
Dog Trainer
Pure Energy Dog Training
2023.02 - Current
Branch Manager
Wells Fargo
2016.11 - 2023.12
Service Manager I
Wells Fargo
2014.02 - 2016.11
Personal Banker
Wells Fargo
2012.07 - 2014.02
Teller/Customer Service
Wells Fargo
2011.07 - 2012.07
Bunker Hill High School
Some College (No Degree) -
Catawba Valley Community College