Taylor Dearborn
Newport,NH
Summary
Dedicated professional with a strong background in customer service and staff management. Proven ability to implement process improvements and enhance team dynamics, leading to increased efficiency and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Supervisor
National Field Representatives
09.2011 - Current
- Oversaw daily operations, ensuring team adherence to company policies and procedures.
- Mentored staff, fostering professional growth and improving team dynamics.
- Implemented process improvements, enhancing workflow efficiency across multiple projects.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Worked in QuickBooks
- Invoicing
- Reporting in Microsoft Excel
Customer Service Cashier
Shaws Star Market
06.2007 - 09.2011
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed cash register operations, ensuring accurate handling of cash and receipts.
- Assisted in training new staff on customer service protocols and operating procedures.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
High School Diploma -
Newport Middle High School
Newport, NHSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Documentation and reporting
- Complex Problem-solving
- Priority management
Timeline
Supervisor
National Field Representatives
09.2011 - Current
Customer Service Cashier
Shaws Star Market
06.2007 - 09.2011
High School Diploma -
Newport Middle High School