Taylor De Barry
Pensacola,FL
Summary
Dynamic and results-driven professional with extensive experience in customer service and food preparation at Emerald Grande at HarborWalk Village. Proven ability to enhance guest satisfaction through effective communication and upselling techniques. Skilled in operating POS systems and managing time efficiently to ensure smooth service and repeat business.
trained in food running and expediting food
Overview
3
3
years of professional experience
Work History
Banquet Server
Emerald Grande at HarborWalk Village
Destin , Florida
03.2024 - Current
- Answered questions regarding menu items and assisted guests in making selections.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Prepared or assisted in preparing variety of food in accordance with departmental work production standards.
- Portioned, plated and garnished menu items to meet company standards.
- Verified food tray contents and transported each from kitchen to banquet hall.
- Presented meal options to help patrons select food and beverages.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Responded promptly and courteously to guest inquiries and complaints.
- Carried trays of food items from kitchen to dining areas.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Server
Glory Days Grill
Fort Myers, Florida
12.2023 - 08.2024
- Greeted customers, answered questions and recommended specials to increase profits.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Prepared checks, itemizing total meal costs and taxes.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
Customer Service Representative
American Signature Furniture
Fort Myers, FL
04.2022 - 08.2023
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Developed positive relationships with customers through friendly interactions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Server
The summit retirement village
Fort Myers, FL
01.2022 - 11.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Skills
- Customer service
- Food preparation
- Point of sale
- Order taking
- Point of sale operation
- Time management
- Effective communication
- Food and beverage upselling
Timeline
Banquet Server
Emerald Grande at HarborWalk Village
03.2024 - Current
Server
Glory Days Grill
12.2023 - 08.2024
Customer Service Representative
American Signature Furniture
04.2022 - 08.2023
Server
The summit retirement village
01.2022 - 11.2022