Taylor DeVillier
San Antonio,TX
Summary
Results-driven Customer Service Associate with 4 years of experience in strategic response, managing and resolving complex customer issues. Detail-oriented, understanding, diplomatic and a true problem-solver. Expertise in customer relationship management, conflict resolution and customer satisfaction. Seeking to leverage my skills and expertise to contribute to the SeatGeek team.
Overview
6
6
years of professional experience
Work History
Collections Representative
SWBC
12.2024 - Current
- Provided tailored solutions to customers based on financial situations, facilitating payment collection and enrollment in payment programs.
- Handled customer inquiries and complaints via phone, ensuring timely and accurate responses to enhance customer satisfaction.
- Demonstrated active listening skills to address users' frustrations effectively.
- Effectively followed customer service policies and procedures to optimize customer satisfaction.
- Work cross-functionally with multiple financial institutions to ensure quality support for customers' needs.
- Provided emotional support to customers dealing with financial hardships.
- Logged customer interactions and service requests in CRM system, maintaining accurate and up-to-date records to support service quality.
Customer Support Representative
Alorica
04.2024 - 12.2024
- Resolved customer inquiries and complaints via phone and chat, ensuring timely and accurate responses to enhance customer satisfaction.
- Listened to frustrated users, addressing their concerns with empathy and urgency.
- Guided customers in navigating mobile app and understanding product features, while addressing and escalating concerns as needed.
- Supported customers facing financial challenges with empathetic assistance and tailored solutions.
- Provided customers with solutions based on their financial situations by collecting payments and enrolling customers in payment programs.
- Used Intercom to simplify complex concepts and relay the simplified version via chat.
- Logged customer interactions and service requests in the CRM system, ensuring accurate and up-to-date records.
- Collaborated with the technical support team to resolve complex customer issues.
Telemarketer
Energy Home Pros
03.2023 - 02.2024
- Conducted warm and cold calls to engage potential customers for bathroom and window remodeling services.
- Conducted follow-up calls to ensure customer satisfaction and gather feedback on service quality.
- Coordinated with customers and sales representatives to effectively schedule appointments based on inquiries.
- Addressed user concerns promptly, ensuring quick resolutions to enhance customer satisfaction.
- Assist with incident communication via email.
- Consistently met KPI targets.
Customer Service & Sales Representative
Spectrum
01.2022 - 03.2023
- Anticipated and addressed customer needs, providing cost-effective solutions that improved satisfaction.
- Collaborated with technical support team to effectively resolve complex customer issues, ensuring timely solutions.
- Logged customer interactions and service requests in CRM system, maintaining accurate and up-to-date records to enhance customer experience.
Bus Assistant
Northside ISD
01.2020 - 01.2022
- Ensured safe transportation of students to and from school via school bus.
- Provided essential safety equipment to assist special needs students on school bus.
- Provided driver with accurate directions to student pick up and drop off locations.
Education
Diploma of Graduation -
Fox Technical High School
San Antonio, Tx06-2018
Skills
- Payment Processing
- Customer Service
- Client relationship management
- Conflict Resolution
- Troubleshooting techniques
- Technical Support
- Data Entry
- Written communication
- Empathy
References
- Daisy Castillo, Alorica, (210) 701-6246
- Laura Rogers, SWBC, (210) 376-9254
Timeline
Collections Representative
SWBC
12.2024 - Current
Customer Support Representative
Alorica
04.2024 - 12.2024
Telemarketer
Energy Home Pros
03.2023 - 02.2024
Customer Service & Sales Representative
Spectrum
01.2022 - 03.2023
Bus Assistant
Northside ISD
01.2020 - 01.2022
Diploma of Graduation -
Fox Technical High School