Taylor Diaz
Temecula,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
11.2023 - 05.2024
- Worked front counter, drive-thru and other areas.
- Prepared products following restaurant, health, and safety standards and procedures.
- Took orders, prepared meals, and collected payments.
- Assisted other team members to achieve goals.
Hostess/Restaurant Busser
Pontewinery
11.2022 - 03.2023
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Used cash registers and credit card machines to cash out customers.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Customer Service Representative
Freedom Forever
11.2021 - 03.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
Food Service Worker
Temecula Valley Hospital
11.2020 - 11.2021
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
E-Commerce Personal Shopper
Walmart
10.2019 - 11.2020
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
- Solicited feedback from served customers to discern service weaknesses and positively shape future service interactions.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Sandwich Artist
Subway
07.2017 - 10.2018
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Operated manual and electric appliances to peel, slice, and trim food.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Executed sandwich artistry duties with very low occurrence of errors.
Education
High School Diploma -
Susan H Nelson
32225 Pio Pico Rd06.2018
Skills
- Inventory Restocking
- Food Running
- Beverage Preparation
- Customer Engagement
- Problem-Solving
- Cash Handling
- Time Management
- Point-of-sale transactions
Certification
- RBS Certification Server ID: 313379696
Timeline
Crew Member
McDonald's
11.2023 - 05.2024
Hostess/Restaurant Busser
Pontewinery
11.2022 - 03.2023
Customer Service Representative
Freedom Forever
11.2021 - 03.2022
Food Service Worker
Temecula Valley Hospital
11.2020 - 11.2021
E-Commerce Personal Shopper
Walmart
10.2019 - 11.2020
Sandwich Artist
Subway
07.2017 - 10.2018
High School Diploma -
Susan H Nelson
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