Taylor Donley
Parrish,FL
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Quiet Storm Surf Shop. Skilled in staff management and employee motivation, adept at training and mentoring teams to exceed sales goals. Demonstrated ability to streamline operations, achieving significant improvements in efficiency and service quality.
Overview
5
5
years of professional experience
Work History
Supervisor
Quiet Storm Surf Shop
09.2022 - 05.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Increased sales performance through effective upselling techniques and staff training initiatives.
Server
Shake Station
05.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
School Nanny
Private Residence
09.2022 - 04.2023
- Organized transportation to/from school events or extracurricular activities as needed for busy households.
- Supported the emotional well-being of children through active listening and compassionate communication.
- Developed strong relationships with families based on trust, open communication, and mutual respect.
- Fostered creativity through art projects, imaginative play, and exploration of various mediums.
- Provided nutritious meals and snacks to support children''s growth while adhering to dietary restrictions or preferences when needed.
- Helped maintain household cleanliness by assisting with light housekeeping tasks such as laundry or tidying up common areas.
- Implemented routines and schedules to promote consistency, discipline, and independence among children.
Server
Outback Steakhouse
09.2021 - 12.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Bubbaques
08.2019 - 12.2020
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
BBA - Finance
Florida Atlantic University
Boca Raton, FL05.2024
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Data Analytics
- Excellent Communication
- Organizational Skills
- Microsoft Office, Excel, & Word experience
Leadership Experience
Rho Gamma, Feb 2023- August 2023
- Encouraged and maintained potential New Members' interest in joining a sorority.
- Explained and assisted with the mechanics of recruitment
- Guided the potential New Members through the process of recruitment.
Timeline
Server
Shake Station
05.2023 - 08.2023
Supervisor
Quiet Storm Surf Shop
09.2022 - 05.2024
School Nanny
Private Residence
09.2022 - 04.2023
Server
Outback Steakhouse
09.2021 - 12.2021
Server
Bubbaques
08.2019 - 12.2020
BBA - Finance
Florida Atlantic University
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