Taylor Downes
New Port Richey
Summary
Dynamic pharmacy technician with proven expertise at Walgreens in optimizing workflow and ensuring compliance with regulations. Skilled in insurance verification and problem-solving, I excel in delivering exceptional customer service while maintaining confidentiality. Recognized for enhancing operational efficiency and training team members to achieve high standards in service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
Tampa, FL
10.2025 - Current
- Processed prescription orders accurately and efficiently, ensuring compliance with state regulations.
- Assisted pharmacists in preparing medications, maintaining a sterile environment and adhering to safety protocols.
- Managed inventory levels, conducting regular stock checks to prevent shortages or overstock situations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Licensed pharmacy technician and certified immunizer trained in CPR and giving vaccines
Inventory Specialist
Walgreens
Tampa, FL
01.2025 - 10.2025
- Manage full inventory at the front of store and pharmacy level
- Return all overstock/outdated product or medications to vendors store wide
- Reset and revise all active planograms used in store to accurately promote and display new products
- Efficiently price and attach signs to modified price items as well as clearance items
- Organize all areas of overstock product and keep work stations/paperwork clean and neat
Shift Leader
Walgreens
07.2022 - 01.2025
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members to enhance performance and service delivery.
- Monitored inventory levels, facilitating timely restocking and minimizing shortages.
- Implemented process improvements that streamlined workflow efficiency in store operations.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
Guest Service Representative
Target
Oldsmar, FL
08.2020 - 07.2022
- Provided exceptional customer service, resolving inquiries and concerns efficiently.
- Assisted in maintaining store cleanliness and organization, ensuring positive shopping experiences.
- Collaborated with team members to manage checkout processes and reduce wait times.
- Executed daily inventory checks, contributing to accurate stock levels and product availability.
- Trained new staff on customer service protocols and store procedures for seamless operations.
- Handled all cash in safes and registers and balanced tills for the next day as well as ordering change and mailing checks
Education
Associate of Arts -
St. Petersburg College
Clearwater, FL01.2021
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance verification
- HIPAA
- Interpreting and processing medication orders
Certification
CPR certification
APhA pharmacy based immunization certification
Timeline
Pharmacy Technician
Walgreens
10.2025 - Current
Inventory Specialist
Walgreens
01.2025 - 10.2025
Shift Leader
Walgreens
07.2022 - 01.2025
Guest Service Representative
Target
08.2020 - 07.2022
Associate of Arts -
St. Petersburg College