Taylor Dralle
Millville,NJ
Summary
Accomplished Medical Receptionist/Medical Assistant with a proven track record at Allied Digestive Health, enhancing patient satisfaction and streamlining front desk operations. Skilled in EMR/EHR and renowned for exceptional customer service, I excel in fast-paced environments, significantly improving office efficiency and patient trust through effective problem-solving and communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Receptionist
The Heart House
09.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
Medical Receptionist/Medical Assistant
Allied Digestive Health
08.2022 - 09.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Server
Black Diamond
05.2022 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Medical Assistant
Atlantic Dermatology
01.2021 - 12.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
Medical Assistant -
Prism Career Institute
Philadelphia, PA10.2021
High School Diploma -
Buena Regional High School
Buena, NJ06.2015
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Payment Collection
- EMR / EHR
- Customer Service
- Problem-Solving
- Cash Handling
- Critical Thinking
Certification
CPR
Timeline
Medical Receptionist
The Heart House
09.2023 - Current
Medical Receptionist/Medical Assistant
Allied Digestive Health
08.2022 - 09.2023
Server
Black Diamond
05.2022 - 07.2023
Medical Assistant
Atlantic Dermatology
01.2021 - 12.2021
Medical Assistant -
Prism Career Institute
High School Diploma -
Buena Regional High School