Taylor Ferguson
Saint Cloud,FL
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Crust & Crumb Socialhouse. Proven ability to enhance guest engagement and streamline operations, while effectively managing cash transactions. Recognized for training new staff and fostering team collaboration to achieve outstanding dining experiences.
Overview
5
5
years of professional experience
Work History
Server
Crust & Crumb Socialhouse
St. Cloud, FL
03.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders efficiently using Point of Sale system.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Assisted in training new servers on menu knowledge and service standards.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Catering Sales Coordinator
Publix
Orlando, FL
10.2024 - 05.2025
- Coordinated catering events, ensuring seamless execution of logistics and customer requirements.
- Developed tailored proposals for clients, enhancing service offerings and increasing customer satisfaction.
- Managed vendor relationships, negotiating contracts to optimize service quality and cost efficiency.
- Streamlined booking processes, improving response times and client communication effectiveness.
Server
Phyre Steakhouse
St. Cloud, FL
05.2022 - 10.2024
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to streamline order accuracy and reduce wait times.
- Managed multiple tables efficiently, demonstrating strong organizational skills in high-pressure environments.
- Trained new servers on menu knowledge, service protocols, and customer engagement techniques.
Sales Representative
Badcock Home Furniture
St. Cloud, FL
10.2021 - 05.2022
- Engaged customers to identify needs and recommend suitable furniture solutions.
- Demonstrated product features and benefits to enhance customer understanding and satisfaction.
- Assisted in maintaining store displays, ensuring a visually appealing shopping environment.
- Processed sales transactions accurately using point-of-sale systems to enhance customer experience.
- Collaborated with team members to achieve monthly sales targets through effective communication and strategy sharing.
- Conducted follow-up calls with customers to ensure satisfaction and encourage repeat business.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed, maintained and utilized diverse client base.
Education
High School Diploma -
Harmony Highschool
St. Cloud, FL05.2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Cleanliness standards
- Sales techniques
- Team collaboration
Timeline
Server
Crust & Crumb Socialhouse
03.2025 - Current
Catering Sales Coordinator
Publix
10.2024 - 05.2025
Server
Phyre Steakhouse
05.2022 - 10.2024
Sales Representative
Badcock Home Furniture
10.2021 - 05.2022
High School Diploma -
Harmony Highschool