Taylor Ferrell
Columbus
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets. Motivated to learn, grow, and excel.
Overview
6
6
years of professional experience
Work History
Small Format Sales Representative
PepsiCo
Mansfield
09.2025 - Current
- Developed relationships with retail partners to enhance product visibility.
- Executed merchandising strategies to optimize shelf placement and inventory.
- Provided feedback on product performance to improve sales strategies continuously.
- Managed inventory levels to ensure adequate stock for retail locations.
Account Merchandiser
PepsiCo
08.2023 - 09.2025
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored and replenished display inventory and restructured according to available stock.
Bank Teller
Park National Bank
08.2022 - 08.2023
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
Customer Care Representative
Park National Bank
01.2022 - 08.2022
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Server
Buffalo Wild Wings
07.2021 - 01.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
Shift Supervisor
Starbucks
03.2021 - 07.2021
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Completed store opening and closing procedures and balanced tills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Retail Sales Associate
The North Face
11.2020 - 03.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
Front End Associate
Lowe's Home Improvement
05.2020 - 11.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
Barista Trainer
Starbucks
09.2019 - 05.2020
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Trained new employees in groups and in one-on-one scenarios.
Education
High School Diploma -
Centerburg High School
Centerburg, OH05-2019
Bachelor's in Progress - Psychology
Ohio University
Athens, Ohio, OHSkills
- Punctuality and reliability
- Complaint resolution
- Visual display installations
- Problem-solving skills
- Customer service
- Verbal and written communication
- Customer relationship management
Timeline
Small Format Sales Representative
PepsiCo
09.2025 - Current
Account Merchandiser
PepsiCo
08.2023 - 09.2025
Bank Teller
Park National Bank
08.2022 - 08.2023
Customer Care Representative
Park National Bank
01.2022 - 08.2022
Server
Buffalo Wild Wings
07.2021 - 01.2022
Shift Supervisor
Starbucks
03.2021 - 07.2021
Retail Sales Associate
The North Face
11.2020 - 03.2021
Front End Associate
Lowe's Home Improvement
05.2020 - 11.2020
Barista Trainer
Starbucks
09.2019 - 05.2020
High School Diploma -
Centerburg High School
Bachelor's in Progress - Psychology
Ohio University