Unix Command Line
Taylor Fleeman
Omaha,NE
Summary
Technology-focused business professional with 13+ years’ experience in multiple IT positions focusing on project management and client delivery. Skilled at building processes for communication among software teams and customers, ensuring timely delivery of software products and features, coaching team members in their career progression, delivering high levels of customer satisfaction, and translating customer and business requirements into technical project and task scopes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Account Manager
Sprious, LLC
11.2023 - Current
- Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
- Identified and proposed upsell and renewal opportunities and communicated value proposition to churn results for enterprise customers.
- Participated in product innovation by identifying and representing customer needs and presenting new product capabilities.
- Delivered technical presentations matching audience level of expertise to explain products and services to customers.
- Developed and executed solutions to customer needs and drivers through hands-on engagement.
- Engaged in tool and process improvements to streamline customer success activities and services.
- Configured and modified product systems to meet customer-specific needs.
Software Project Manager
Sprious LLC
06.2021 - 11.2023
- Managed the workloads and budgets for multiple global software development teams of up to 14 team members to deliver timely product features, improvements, and bug fixes
- Led a team of 5 software developers and system engineers to grow an infant product line from $20,000 total revenue to $1 million in total revenue in the span of 12 months
- Effectively prioritized technical tasks within different simultaneous projects to meet tight deadlines
- Employed both Scrum and Kanban project management practices to accommodate team and product needs
- Consulted with multiple stakeholders from C-suite to direct customers to gain valuable product feedback and organize a product roadmap
- Translated business requirements into technical project work scope for the software development teams
- Oversaw planning, application development, verification and risks involved in software projects.
Technical Director
Sprious LLC
07.2017 - 06.2021
- Served on the leadership team to drive new culture initiatives, consult on legal matters, and create new processes for hiring, goal setting, communication, budgeting, and revenue growth
- Led the development and product launch of a new WordPress hosting product organizing efforts between engineering, sales, marketing, and customer success departments
- Negotiated, planned, and executed the consolidation and migration of over 300 hardware components (servers, switches, routers, etc.) from multiple datacenter locations and providers to a single provider
- Oversaw the growth of the technology department from 7 team members to 20 members
- Consulted with outsourcing agencies to bring on full-time and part-time contract talent
Software Quality Assurance Developer
UST Global
09.2016 - 07.2017
- Developed test automation for early versions of AT&T’s AT&T TV streaming application to ensure seamless end user experience
- Developed and executed test plans, test cases, and test scripts to confirm the quality of the product
- Maintained over 20,000 lines of code across multiple microservice automated test cases
- Conducted thorough testing of application microservices including functional, regression, integration, and performance testing
- Identified, documented, and tracked software defects, and worked closely with developers to resolve issues
- Automated test cases to decrease application testing times from 4+ hours to 10 minutes
Software Quality Assurance Developer
UST Xpanxion
05.2015 - 09.2016
- Developed test automation and configuration management playbooks for contracted projects with enterprise companies such as RedHat, Sony, and AT&T
- Developed and implemented configuration management plans and processes to ensure the consistency, integrity, and traceability of software and hardware configurations throughout the development lifecycle
- Established and maintained configuration baselines for software and hardware components, including version control, change control, and release management
- Conducted thorough testing of software applications, including functional, regression, integration, and performance testing
- Automated test cases to increase efficiency and reliability of testing processes, supporting continuous integration and deployment pipelines
Education
B.S. - Computer Science, Mathematics
University of Nebraska-Kearney
Kearney, NE05.2015
Skills
- Leadership and Team Management
- Agile Project Management (Scrum, Kanban)
- Budget Management
- Product lifecycle management
- Client onboarding
- Sales support
- Stakeholder Communication
- Problem Solving and Critical Thinking
- Business intelligence tools (PowerBI, ELK)
- Goal setting
- Multitasking
Additional Information
Work history prior to 2015 available upon request.
Certification
- CSM Certified
- ISTQB Certified Tester Foundation Level (CTFL)
Software
Java
Python
REST API
Timeline
Technical Account Manager
Sprious, LLC
11.2023 - Current
Software Project Manager
Sprious LLC
06.2021 - 11.2023
Technical Director
Sprious LLC
07.2017 - 06.2021
Software Quality Assurance Developer
UST Global
09.2016 - 07.2017
Software Quality Assurance Developer
UST Xpanxion
05.2015 - 09.2016
B.S. - Computer Science, Mathematics
University of Nebraska-Kearney
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