Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Ford

Glenn Heights

Summary

Dynamic sales associate with proven customer service and teamwork skills at Footlocker Retail. Recognized for enhancing customer satisfaction through effective problem-solving and multi-tasking in high-pressure environments. Committed to maintaining store appeal and driving repeat business, consistently exceeding performance expectations while fostering a positive shopping experience.

Overview

4
4
years of professional experience

Work History

Sales Associate

Footlocker Retail
01.2025 - 08.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Crew Member

McDonald's
06.2021 - 12.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Enhanced team efficiency by consistently preparing workstations before peak hours.
  • Increased sales of promotional items by effectively communicating benefits and specials to customers.
  • Boosted repeat customer rates by providing friendly and engaging service.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Contributed to inventory management, minimizing food waste and controlling costs.
  • Fostered positive team environment by assisting coworkers during rush periods.
  • Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.

Education

Seguin High School
Arlington, TX
06.2025

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving

Timeline

Sales Associate

Footlocker Retail
01.2025 - 08.2025

Crew Member

McDonald's
06.2021 - 12.2023

Seguin High School