Taylor Forsythe
Palm Bay,FL
Summary
I am a committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
911 Public Safety Telecommunicator
Palm Bay Police Department
130 Malabar Rd SE
09.2023 - Current
- Ensured public safety by swiftly dispatching appropriate resources to the scene of incidents
- Increased accuracy in record-keeping through meticulous documentation of each call's details and outcomes
- Maintained strict confidentiality regarding sensitive information, adhering to privacy regulations and policies
- Assisted in crisis intervention for suicidal callers, facilitating immediate help and support from relevant resources
- Improved communication among emergency responders with accurate relay of critical information from callers
- Managed multiple computer systems simultaneously while fielding calls, resulting in seamless information flow between agencies
Hostess
Chili's Bar and Grill
4702 Babcock St NE
05.2021 - 09.2023
- Answered customer questions about hours, seating, and menu information
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
Education
High School Diploma -
Palm Bay Magnet High School
101 Pirate Ln 05-2023
Skills
- CAD - One Solution
- L3HARRIS 800 mHz Two-Way Radio System
- Intrado Multi Line Phone System
- Microsoft Word
- Microsoft Excel
Certification
- Public Safety Telecommunicator (PST) Certified
- Criminal Justice Information Services (CJIS): Full Access - Telecommunicator
- FEMA S-907: Active Shooter: What can you do
- FEMA IS-700: Introduction to the National Incident Management System
- FEMA IS-200: Basic Incident Command System for Initial Response
- FEMA IS-100: Introduction to Incident Command System
- FDLE Medical Marijuana Course Certification
- The Scott Center for Autism Treatment - LEO Autism Awareness
- NOCTI Criminal Justice Certification
Languages
English
Native or Bilingual
Timeline
911 Public Safety Telecommunicator
Palm Bay Police Department
09.2023 - Current
Hostess
Chili's Bar and Grill
05.2021 - 09.2023
High School Diploma -
Palm Bay Magnet High School