Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

Taylor Frick

Lubbock,TX

Summary

Dynamic customer service professional with a proven track record at the Lubbock Chamber of Commerce, excelling in active listening and critical thinking. Enhanced client satisfaction through empathetic issue resolution and improved online order navigation, while leveraging data entry skills to streamline processes and reduce errors. Committed to fostering positive relationships and delivering exceptional service.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Lubbock Chamber of Commerce
09.2018 - 03.2022


  • Strengthened client relationships through empathetic resolution of issues.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

International Shipping Clerk

CEVA Logistics U.S
01.2011 - 10.2014


  • Partnered with warehouse personnel to enhance order accuracy and delivery efficiency.
  • Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
  • Facilitated onboarding by educating new hires on shipping standards and practices.
  • Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
  • Ensured prompt delivery of urgent shipments through effective coordination with all involved parties.

Military Police Officer

Army National Gaurd
06.2009 - 11.2011


  • Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
  • Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
  • Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.

Volunteer

Ponyland
01.2001 - 07.2009


  • Enhanced horse health by providing regular grooming, exercise, and proper nutrition.
  • Educated new staff members on proper horse handling techniques and safety protocols to ensure consistency in care across the team.
  • Facilitated positive interactions between children and ponies during group rides or educational sessions on animal care basics.
  • Monitored guest behavior around ponies, intervening when necessary to ensure the safety of both riders and animals.
  • Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.

Education

HS Diploma - Equine Science

Lewisville High School
Lewisville, TX
06.2010

Skills

  • Customer service
  • Complaint resolution
  • Critical thinking
  • Data entry
  • Payment processing
  • Prioritization
  • Retail store support
  • Shipping and logistics

Accomplishments

NATIONAL DEFENSE SERVICE MEDAL//GLOBAL

Timeline

Customer Service Representative

Lubbock Chamber of Commerce
09.2018 - 03.2022

International Shipping Clerk

CEVA Logistics U.S
01.2011 - 10.2014

Military Police Officer

Army National Gaurd
06.2009 - 11.2011

Volunteer

Ponyland
01.2001 - 07.2009

HS Diploma - Equine Science

Lewisville High School

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