Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Military Affiliation
Timeline
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Taylor Gagne

Fountain,CO

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

6
6
years of professional experience

Work History

Damage and Defective Assoicate

AAFES Exchange
Fort Carson, CO
10.2022 - Current
  • Researched product defects using online resources and customer feedback to identify potential solutions.
  • Received, logged, and tracked all returned items according to established procedures.
  • Performed quality control checks on returned merchandise before restocking shelves or disposing of it properly.
  • Process material Return Authorizations and credits.
  • Strengthened customer retention by offering discount options.
  • Communicated regularly with vendors regarding order changes or cancellations as needed.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Communicated with vendors regarding quality control issues related to customer returns.
  • Inspected returned items to identify damage or defects, documenting information in database.
  • Assisted customers with locating replacement parts for defective merchandise.
  • Generated weekly reports summarizing return activity and submitted them to management.

Materials Handler- ECommerce

AAFES Exchange
Fort Carson, CO
05.2021 - 10.2022
  • Followed standard operating procedures for safe operation of material handling equipment.
  • Assisted in selecting items according to customer preferences.
  • Asked store associates for help locating missing products.
  • Provided customers with accurate information about their orders' status.
  • Used vendor knowledge to determine shipping procedures, routes and rates.
  • Communicated regularly with carriers to ensure smooth transit of goods.
  • Traced missing material and shipments through vendor and customer communications.
  • Coordinated with warehouse personnel regarding shipping schedules for timely delivery.
  • Pulled correct product from inventory to pack into appropriate box for customers.

Store Associate

AAFES Exchange
Fort Carson, CO
06.2018 - 05.2021
  • Printed labels and tags for for-sale merchandise.
  • Planned commercial displays to entice and appeal to customers.
  • Processed incoming shipments quickly and accurately, ensuring all products were correctly labeled, priced, and stocked on shelves.
  • Constructed aisle displays and arranged end caps to promote specific products.
  • Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
  • Transported and positioned floor displays with pallet jacks.
  • Executed markdowns according to established procedures while maintaining appropriate margins.
  • Kept work areas professional, organized and clean.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Education

Associate of Science - Mathematics

Pikes Peak Community College
Colorado Springs, CO

Skills

  • Researching Skills
  • Customer Service Expertise
  • Documentation Management
  • Repair Cost Estimation
  • Inventory Control
  • Damage Estimation
  • Organization
  • Leadership
  • Organization and Time Management
  • MS Office Proficiency
  • Customer Support
  • Team Collaboration
  • Point of Sale Systems
  • Retail Marketing
  • Product Merchandising
  • Problem Resolution
  • Customer Relationship Management (CRM)
  • Complex Problem-Solving
  • Customer Complaint Resolution
  • Appointment Scheduling

Affiliations

  • Volunteer Soccer Coach for the City of Fountain
  • Volunteer work with Care & Share, Habitat for Humanity and Highway Clean up

Accomplishments

  • Commander Garrison Award, for outstanding work ethic and customer service for our Troops and their families
  • 3 Making it better Awards, Awards given at AAFES for amazing work and achievements

Military Affiliation

  • Father is retired Army Veteran
  • Mother is retired Army Veteran
  • Fiancee is currently serving in the Army

Timeline

Damage and Defective Assoicate

AAFES Exchange
10.2022 - Current

Materials Handler- ECommerce

AAFES Exchange
05.2021 - 10.2022

Store Associate

AAFES Exchange
06.2018 - 05.2021

Associate of Science - Mathematics

Pikes Peak Community College

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Taylor Gagne