TAYLOR GARRISON
Surprise,AZ
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
24-7Intouch
Mesa, AZ
10.2022 - 04.2023
- Answered incoming calls providing frontline customer support or assistance with vehicle concerns or warranty verification.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Patient Sitter
Abrazo Scottsdale Campus
Phoenix, AZ
01.2019 - 03.2020
- Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Safely transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Improved patient care, safety and compliance by partnering with nurses.
- Supported nurses in daily patient care activities by taking vital signs and documenting patient observations.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
Cashier
PetSmart
Surprise, Arizona
04.2017 - 05.2018
- Operated cash register, collected payments and provided accurate change.
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered product advice.
- Processed all sales transactions promptly to prevent long customer wait times.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Inspected items for damage and obtained replacements for customers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Learned roles of other departments to provide coverage and keep store operational.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped with purchases and signed customers up for rewards program.
Education
Associate of Science -
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZHigh School Diploma - undefined
Buckeye Union High School
Buckeye, AZ05-2018
Skills
- Computer skills Expert
- Adaptable Experienced
- Verbal communication
- Customer service Experienced
- Credit and cash transactions Experienced
- Reliable and trustworthy
LANGUAGES
English
Timeline
Customer Service Representative
24-7Intouch
10.2022 - 04.2023
Patient Sitter
Abrazo Scottsdale Campus
01.2019 - 03.2020
Cashier
PetSmart
04.2017 - 05.2018
High School Diploma - undefined
Buckeye Union High School
Associate of Science -
Maricopa Community Colleges - Estrella Mountain Community College