Taylor Gosizk
Yuma,AZ
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Target. Excelled in problem-solving and communication, fostering a collaborative environment and resolving conflicts with professionalism. Achieved significant improvements in service quality by leveraging attention to detail and team motivation skills.
Overview
4
4
years of professional experience
Work History
Service and Engagement Team Leader
Target
01.2023 - 05.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Starbucks Manager
Target
08.2020 - 12.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Worked well with team to ensure all goals were being met.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
Education
Bachelor of Arts - Legal Studies
University of Alaska Anchorage
Anchorage, AK05.2027
High School Diploma -
Eagle River High School
Eagle River, AK05.2018
Skills
Teamwork and Collaboration
Problem-Solving
Attention to Detail
Team motivation
Goal Setting
Client Service
Issue Resolution
Multitasking
Excellent Communication
Reliability
Professionalism
Timeline
Service and Engagement Team Leader
Target
01.2023 - 05.2024
Starbucks Manager
Target
08.2020 - 12.2022
Bachelor of Arts - Legal Studies
University of Alaska Anchorage
High School Diploma -
Eagle River High School
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