Highly motivated individual with over 10 years in customer service and administrative experience. Skilled in managing daily operations, coordinating teams, maintaining smooth workplace functionality in fast-paced environments. A dependable leader with strong communication, organizational and multitasking abilities. Dedicated to continuous learning and contributing to the success of my team and organization.
Work History
Administrative Assistant
3 Years 11 Months
Apex Property Renovations | 11.2022 - Current
Manage scheduling, correspondence, and project documentation for multiple property improvement jobs.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Maintain accurate records of invoices, estimates, vendor packets, and client communications.
Coordinate communication between field crews, property managers, and clients.
Handle Job costing, material orders, and subcontractor paperwork.
Coordinated phone and email correspondence and managed incoming and outgoing mail and faxes.
Dental Receptionist
Magnolia Dental | 2024 - 2024
Greeted and assisted patients with information, questions, and appointment scheduling to enhance patient experience.
Utilized dental terminology and insurance breakdowns to effectively communicate with external stakeholders.
Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Facilitated completion of medical forms and documentation to ensure accurate patient records.
Managed patient billing processes for timely, accurate payments.
Received and routed laboratory results to correct clinical staff members.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
General Manager
6 Years
Keystone Pub & Patio | 11.2016 - 11.2022
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Managed payroll, timekeeping, and onboarding paperwork for new hires and terminations.
Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to the bank.
Interviewed, selected, trained, and supervised staff to ensure optimal team performance.
Conducted health, safety, and sanitation evaluations to identify and resolve violations promptly.
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Receptionist
1 Year 8 Months
Arnold Insurance Agency | 05.2014 - 01.2016
Greeted incoming visitors and customers, providing friendly and knowledgeable assistance to enhance their experience.
Confirmed appointments and updated client records while effectively communicating with clients to ensure smooth operations.
Confirmed appointments, communicated with clients, and updated client records.
Answered central telephone system and directed calls efficiently to the appropriate personnel.
Education
- General Studies
The Ohio State University | Columbus, Ohio, OH
High School Diploma
Gahanna Lincoln High School | Gahanna, OH
Honor Roll (2012-2014)
3.8 GPA
Clinical Medical Assisting - Medical Assisting
Ohio School of Phlebotomy | Columbus, OH | 04-2026