Taylor Haaraoja
Overland Park,KS
Summary
Customer-focused operations and team leader with 4+ years of experience managing client experience, supporting day-to-day operations, and leading teams in fast-paced environments. Experienced in managing high-volume communication, resolving client concerns, and helping address technology issues that arise in daily operations. Known for strong communication, organization, and creating positive experiences for clients and team members.
Overview
9
9
years of professional experience
Work History
General Manager
BLUSH Boot Camp
Prairie Village, KS/Lenexa, KS
07.2021 - Current
- Successfully opened and launched two studio locations, establishing operational systems and managing daily operations for a community of 300+ active members.
- Lead and manage office and childcare staff including hiring, onboarding, training, and scheduling.
- Manage daily communication with clients through Mindbody, email, phone, and social media platforms.
- Troubleshoot and resolve software, scheduling, and technology issues affecting member accounts and studio operations.
- Lead membership and product sales initiatives while coaching office staff on customer engagement and retention strategies.
- Collaborate directly with the studio owner and lead trainer to improve operational workflows and client experience.
- Previously managed payroll processing and administrative systems for staff.
Corporate Partnerships Intern
Sooner Sports Properties
Norman, OK
09.2017 - 05.2021
- Supported corporate sponsorship activation during University of Oklahoma sporting events.
- Assisted with maintaining Excel tracking systems when requested to ensure accurate sponsor representation and fulfillment.
- Assisted with corporate partner communication and event logistics on game days.
- Tracked broadcast replays and sponsorship placements to ensure contractual obligations were fulfilled.
Education
Bachelor of Arts - Communication
University of Oklahoma
Norman, OK05-2021
High School -
Forest Hills Central High School
Grand Rapids, MI05-2016
Skills
- Customer Support & Client Experience
- Team Leadership & Staff Management
- Hiring & Onboarding
- Operations Management
- Problem Solving
- Technical Issue Assistance
- Membership Sales
- Mindbody & Mariana Tek Software
- Google & Microsoft Suite
- Spivi Software
- Scheduling & Client Account Management
- Multi-Channel Communication (Email, Phone, and Social Media)
Timeline
General Manager
BLUSH Boot Camp
07.2021 - Current
Corporate Partnerships Intern
Sooner Sports Properties
09.2017 - 05.2021
Bachelor of Arts - Communication
University of Oklahoma
High School -
Forest Hills Central High School
Leadership Experience
President
Sigma Phi Lambda - University of Oklahoma
08/19-05/20
- Led a Christian sorority organization, collaborating with four executive officers to oversee operations and member engagement.
- Organized events, facilitated meetings, and supported the growth and development of members.
- Developed leadership, communication, and conflict-resolution skills through organizational management.