Taylor Hance
Greensboro,NC
Summary
Dynamic professional with a proven track record at Once Upon A Child Franchise, excelling in customer service and team leadership. Recognized for enhancing customer satisfaction through effective problem-solving and operational efficiency. Skilled in money handling and conflict resolution, fostering a positive environment that drives repeat business and team motivation.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Once Upon A Child Franchise
Greensboro, NC
03.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Style Consultant
Target
North Charleston, SC
04.2021 - 02.2024
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Increased customer satisfaction by providing personalized style consultations and recommendations.
- Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Handled high-pressure situations with tact and professionalism, effectively addressing customer concerns to maintain positive relationships.
- Offered expert guidance on color theory and coordination, helping customers create cohesive looks that flattered their unique features.
Shift Supervisor
CiCis Pizza
Goose Creek, SC
12.2018 - 04.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed staff hiring, training and supervision.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Supervised ongoing daily production phases.
- Created and implemented strategies for improving operational efficiency and accuracy.
Education
High School Diploma -
Berkeley High School
Moncks Corner, SC06-2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Conflict resolution
- Team building
- Employee performance evaluations
Timeline
Assistant Manager
Once Upon A Child Franchise
03.2024 - Current
Style Consultant
Target
04.2021 - 02.2024
Shift Supervisor
CiCis Pizza
12.2018 - 04.2021
High School Diploma -
Berkeley High School