Taylor Hancock
Richmond,VA
Summary
At Martins Grocery Store, I excelled in customer service and cash handling, enhancing customer loyalty through professional conflict resolution and mentoring new staff. Skilled in cash register operation and customer assistance, I reliably met business needs with flexibility and punctuality. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
3
3
years of professional experience
Work History
Cashier / Customer Service
Martins Grocery Store
03.2021 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Education
Bachelor of Business Administration -
Virginia Commonwealth University
Richmond, VA06.2026
Associate of Business Administration -
Laurel Ridge Community College
05.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Time management skills
- Reliability and punctuality
- Cash Register Operation
- Conflict Resolution
Timeline
Cashier / Customer Service
Martins Grocery Store
03.2021 - 08.2024
Bachelor of Business Administration -
Virginia Commonwealth University
Associate of Business Administration -
Laurel Ridge Community College
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