Taylor Harwell
I.T. Support
North Richland Hills,TX
Summary
Innovative IT Professional with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reducing down time for customers.
Overview
2
2
years of professional experience
3
3
Certifications
Work History
IT Support Specialist
MTX Insurance
12.2022 - 8 2023
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process via Jira.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided full suite IT support to non-technical internal users through desk side support services.
- Maintained documentation of IT systems, processes, and procedures for easy reference by team members.
Network Support Technician
Sui Generis Incorporated
12.2021 - 12.2022
- Maintained network connectivity of workstations, servers and network devices.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Supported users locally, by phone, and via Teamviewer with problem resolution and education.
- Evaluated security measures and made recommendations to customers for upgrades and changes.
- Maintained, supported, and backed up HyperVisor virtual machines weekly.
Information Technology Support Specialist
Global MedEvac
04.2021 - 12.2021
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Provided essential support during major technology rollouts, ensuring smooth transitions with minimal disruption to end-users.
Education
Associate of Applied Science - Network And System Administration
Tarrant County College District
Fort Worth, TX 01.2018 - 2020.05
Associate of Arts -
Tarrant County College District
Fort Worth, TX 01.2018 - 2019.05
Skills
Remote Network support
Organization and Time Management
Analytical and Critical Thinking
Windows, Linux, iOS support
White Glove Desktop Support
Certification
Network Support
Timeline
IT Support Specialist
MTX Insurance
12.2022 - 8 2023
Network Support Technician
Sui Generis Incorporated
12.2021 - 12.2022
Information Technology Support Specialist
Global MedEvac
04.2021 - 12.2021
Network Support
12-2019
Cisco Support
12-2019
Information Technology Support
12-2018
Associate of Applied Science - Network And System Administration
Tarrant County College District
01.2018 - 2020.05
Associate of Arts -
Tarrant County College District
01.2018 - 2019.05
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