Taylor Hasson
New York,NY
Summary
Service-focused hospitality professional with strong experience in guest support, high-volume communication, problem resolution, and administrative operations. Provides warm, polished, and professional service with a calm presence. Skilled in front desk support, reservations assistance, multitasking, and maintaining elevated service standards. Seeking a Front Desk or Concierge role in a luxury hotel environment.
Overview
14
14
years of professional experience
Work History
Office Manager
Best Pet Rx
01.2022 - Current
- Manage high-volume calls, emails, and client inquiries with professionalism and accuracy.
- Serve as primary escalation point, resolving issues with calm, solutions-focused communication.
- Oversee inventory management, supply ordering, and operational readiness.
- Maintain documentation accuracy, account reconciliation, and administrative workflow.
- Support supervisors and staff by coordinating tasks, communication, and daily operations.
Pharmacy Technician
Best Pet Rx
02.2015 - 01.2022
- Delivered consistent, friendly customer service across phone, in-person, and delivery channels.
- Processed confidential and sensitive information with accuracy.
- Communicated with clinics, providers, and clients to address needs efficiently.
- Worked efficiently in a fast-paced environment requiring multitasking and attention to detail.
Restaurant Server
Chef Marilyn’s Soul Food
09.2012 - 09.2014
- Provided welcoming and attentive customer service in a high-volume environment.
- Ensured accuracy in order-taking, payments, and guest requests.
- Maintained a positive and professional guest atmosphere.
After-School Program Leader
Star Inc.
08.2011 - 09.2012
- Supervised students and facilitated structured activities.
- Communicated with staff and parents to ensure safety and consistency.
- Organized daily activity plans with strong attention to detail.
Education
Diploma - Marketing
High School of Fashion Industries
New York, NY06.2011
Skills
- Front Desk Support
- Guest Relations
- Reservations Assistance
- Customer Service Excellence
- High-Volume Phone & Email Handling
- Payment Processing
- Administrative Operations
- Scheduling
- Conflict Resolution
- Discretion & Confidentiality
- Multi-Tasking
- Organization
- Team Collaboration
Timeline
Office Manager
Best Pet Rx
01.2022 - Current
Pharmacy Technician
Best Pet Rx
02.2015 - 01.2022
Restaurant Server
Chef Marilyn’s Soul Food
09.2012 - 09.2014
After-School Program Leader
Star Inc.
08.2011 - 09.2012
Diploma - Marketing
High School of Fashion Industries