Taylor Higgins
Boise,ID
Summary
Successful Inside Sales Representative skilled at exceeding sales objectives. Persuasive communicator and analytical problem solver skilled in uncovering customer needs and matching with company offerings. Offers 8 years of sales excellence.
Overview
9
9
years of professional experience
Work History
Builder Inside Sales
Ferguson Enterprises LLC
Meridian, Idaho
12.2020 - Current
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Managed friendly and professional customer interactions.
- Answered customers' questions regarding products, prices and availability.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
Customer Service Representative
Ferguson Enterprises, Inc.
Meridian, Idaho
03.2017 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered constant flow of customer calls with minimal wait times.
Lead Advisor
Aveda
Boise , Idaho
05.2015 - 03.2017
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries.
- Recruited, trained and mentored support staff to generate ideas, share knowledge and commit to building successful store.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
Sales Associate
Clinique Cosmetics
Boise, Idaho
09.2013 - 05.2016
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
High School Diploma -
Capital High School
Boise, Idaho06.2013
Skills
- Persuasive negotiator
- Compelling presentations
- Expertise in cold calling
- B2B sales
- Goal Setting
- Customer Relationship Management
- Order management
- Product and service sales
- Client retention
- Sales expertise
- SalesForce
- Relationship building and management
Timeline
Builder Inside Sales
Ferguson Enterprises LLC
12.2020 - Current
Customer Service Representative
Ferguson Enterprises, Inc.
03.2017 - 12.2020
Lead Advisor
Aveda
05.2015 - 03.2017
Sales Associate
Clinique Cosmetics
09.2013 - 05.2016
High School Diploma -
Capital High School