Taylor Higgins
Reading,PA
Summary
Dedicated healthcare professional with a robust background in patient scheduling and appointment coordination. Expertise in critical thinking and adaptability leads to enhanced patient care and streamlined operations.
Overview
10
10
years of professional experience
Work History
Patient Services Associate
Penn Medicine at Home
Lancaster, PA
06.2023 - Current
- Facilitate patient scheduling and appointment coordination.
- Managed patient inquiries through effective communication and problem-solving techniques.
- Engaged with hospital liaisons and healthcare teams to manage discharge coordination for effective home care initiation.
- Contributed to a positive work environment by effectively collaborating with coworkers and other departments.
- Reviewed and adjusted field RNs schedules to align with workload demands and optimize productivity.
Clinical Scheduler
Horizon Healthcare Services
Lancaster, PA
02.2018 - 06.2023
- Supported patient needs by promptly addressing inquiries about appointment bookings or schedule changes.
- Coordinated referrals from other clinics or specialists, ensuring seamless continuity of care for patients.
- Enhanced patient care by efficiently scheduling and coordinating clinical appointments.
- Managed complex schedules for multiple healthcare providers, ensuring optimal time management and resource allocation.
Temp Worker
TriStarr
Lancaster, PA
03.2016 - 02.2018
- Managed scheduling and coordination of home visits for patients, ensuring timely and effective healthcare services.
- Evaluated and adjusted field RN schedules to optimize coverage and support patient care requirements.
- Executed patient outreach through phone calls to confirm and communicate scheduled visits.
Education
High School Diploma -
Conestoga Valley High School
LancasterSkills
- Scheduling and Coordination
- Collaborative teamwork
- Problem-solving expertise
- Multitasking Abilities
- Critical thinking
- Adaptability and flexibility
Timeline
Patient Services Associate
Penn Medicine at Home
06.2023 - Current
Clinical Scheduler
Horizon Healthcare Services
02.2018 - 06.2023
Temp Worker
TriStarr
03.2016 - 02.2018
High School Diploma -
Conestoga Valley High School