Wilmer Slaughter
Southgate,MI
Summary
Dynamic Patient Services Associate with a proven track record at 734-232-3649, excelling in customer service and appointment management. Expert in electronic health records and insurance verification, I enhanced workflow efficiency and patient satisfaction. Recognized for resolving issues promptly and maintaining data integrity, ensuring a seamless patient experience. Diligent Patient Services Associates or Representative with solid foundation in patient care coordination and administrative support. Demonstrated proficiency in managing patient inquiries and streamlining appointment scheduling processes. Proven ability to foster strong patient relationships and effectively handle diverse tasks in fast-paced environment.
Overview
18
18
years of professional experience
Work History
Patient Services Associate
734-232-3649
06.2024 - Current
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Assisted patients with appointment scheduling, ensuring efficient use of clinic resources.
- Maintained accurate patient records using electronic health record (EHR) systems to enhance data integrity.
- Collaborated with medical staff to streamline patient intake processes, improving overall workflow efficiency.
- Monitored and managed waiting room activities to ensure timely patient flow and satisfaction levels were met.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
Food Service Team Member
734-936-4000
11.2017 - 06.2024
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Collaborated with team members to streamline food service operations during peak hours.
- Trained new team members on company policies, procedures, and best practices, improving overall team efficiency.
- Oversaw daily operations, ensuring adherence to company policies and safety standards.
- Implemented process improvements that streamlined workflows and reduced downtime.
Laundry Attendant
734-961-7471
04.2008 - 07.2018
- Operated laundry equipment efficiently to ensure optimal performance and cleanliness standards.
- Monitored laundry machines for maintenance needs, reducing downtime and repair costs.
- Developed schedule for daily operations, ensuring timely completion of all tasks assigned.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
Education
No Degree - Accounting
Wayne County Community College
Detroit, MIHigh School Diploma -
Ypsilanti High School
Ypsilanti06-2008
Skills
- Customer service
- Patient scheduling
- Electronic health records
- Appointment management
- Insurance verification
- Billing processes
- Workflow efficiency
- Time management
- Data entry accuracy
- Patient confidentiality
- Medical records management
- Scheduling appointments
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Patient Services Associate
734-232-3649
06.2024 - Current
Food Service Team Member
734-936-4000
11.2017 - 06.2024
Laundry Attendant
734-961-7471
04.2008 - 07.2018
No Degree - Accounting
Wayne County Community College
High School Diploma -
Ypsilanti High School