Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Hill

Hinesville,GA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

Momnt Technologies Inc.
10.2023 - 03.2024
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Customer Care Representative

Momnt Technologies Inc.
02.2023 - 10.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.

Deputy Sheriff

Chatham County Sheriffs Office
06.2020 - 09.2022
  • Improved community safety by conducting routine patrols and responding to emergency calls promptly.
  • Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
  • Assisted in the training of new deputies, sharing knowledge and experiences to help them excel in their roles.
  • Participated actively in ongoing training programs designed to enhance skills necessary for deputy sheriff duties.
  • Demonstrated leadership ability within department ranks by mentoring junior deputies and serving as a reliable source of support for colleagues.
  • Investigated incidents and crimes, collected evidence, and recorded witness statements.
  • Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
  • Observed jail and inmate activity to maintain order and safety of over 500 inmates.

Correctional Officer

Coastal State Prison
08.2019 - 03.2020
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.

Allied Trades Specialist

United States Army
03.2013 - 01.2018
  • Enhanced equipment functionality by conducting regular maintenance and repairs.
  • Boosted team productivity through effective communication and collaboration with fellow Allied Trades Specialists.
  • Ensured timely completion of projects by prioritizing tasks and managing time efficiently.
  • Improved workshop safety by adhering to established protocols and guidelines.
  • Promoted a positive work environment by consistently demonstrating professionalism, integrity, and teamwork.
  • Safeguarded sensitive information by diligently following security protocols related to classified materials.

Education

High School Diploma -

Southwest High School
Macon, GA

Skills

  • Research
  • Calendar Management
  • Invoice Processing
  • Database Management
  • Clerical Support
  • Information Security
  • Verbal Communication
  • Payment Processing
  • First Call resolution
  • Customer Service
  • Documentation And Reporting
  • Customer Relations
  • De-Escalation Techniques

Timeline

Administrative Assistant

Momnt Technologies Inc.
10.2023 - 03.2024

Customer Care Representative

Momnt Technologies Inc.
02.2023 - 10.2023

Deputy Sheriff

Chatham County Sheriffs Office
06.2020 - 09.2022

Correctional Officer

Coastal State Prison
08.2019 - 03.2020

Allied Trades Specialist

United States Army
03.2013 - 01.2018

High School Diploma -

Southwest High School

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Taylor Hill