Taylor Hill
Sherrills Ford,NC
Summary
Adept at database coordination and bookkeeping, I excelled at Vida Veterinary Services by enhancing client satisfaction and streamlining office operations. Leveraging organizational standards and goal setting, I significantly contributed to team success, consistently meeting or exceeding targets. My proactive approach and ability to manage multiple priorities set me apart.
Overview
9
9
years of professional experience
Work History
Client Care Coordinator
Vida Veterinary Services
Sherrills Ford, NC
10.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly..
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines..
- Handled assignments independently with good judgement and critical thinking skills.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Helped office staff prepare reports and presentations for internal or client-related use.
Sales Associate
Johnson Distributors
Gastonia, NC
03.2020 - 10.2023
- Placed cold calls to potential customers and follow-up calls to current and past clientele, cultivating long-term relationships to generate referral and repeat business.
- Developed specific schedule of prospecting and account management tasks to perform daily, weekly and monthly to meet or exceed sales goals with little company supervision..
- Handled cash, check and credit cards, processing transactions onsite for products and services.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales..
Bookkeeper
Premier Outdoor Services
Hickory, NC
02.2016 - 03.2021
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Completed payroll for employees and maintained detailed records of procedures..
- Maintained and processed invoices, deposits, and money logs.
- Established QuickBooks accounting system to reflect accurate financial records.
- Completed tax forms in compliance with legal regulations.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Inspected account books and recorded transactions.
Education
Hickory High School
Hickory, NCSkills
- Goal Setting
- Organizational standards
- Scheduling
- Documentation
- Database coordination
- Bookkeeping
Timeline
Client Care Coordinator
Vida Veterinary Services
10.2023 - Current
Sales Associate
Johnson Distributors
03.2020 - 10.2023
Bookkeeper
Premier Outdoor Services
02.2016 - 03.2021
Hickory High School