Jennifer Hernandez-Rodriguez
Laredo,TX
Summary
Professional with experience in providing exceptional client care and support. Skilled in managing client relationships, problem-solving, and ensuring client satisfaction. Strong focus on team collaboration and achieving results, adapting to changing needs with ease. Reliable, organized, and adept at communication and multitasking, ready to make a significant impact.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Client Care Coordinator
Comfort Keepers
San Antonio, Texas
03.2021 - 12.2024
- Maintained 95% client satisfaction by delivering empathic support and acting as the main point of contact for families during the onboarding process.
- Coordinated client care schedules with caregivers and families to optimize service delivery.
- Advocated for underserved populations by connecting clients to social services, financial assistance programs, and mental health resources to address social determinants of health.
- Utilized electronic health records to track client progress, document interventions, and evaluate the effectiveness of interventions in improving health outcomes.
Education Coordinator
Lululemon
San Antonio, Texas
11.2016 - 03.2021
- Implemented community outreach programs promoting wellness and fitness, positively impacting community health initiatives.
- Executed community outreach and engagement initiatives enhancing brand awareness and cultivating local partnerships.
- Collaborated with store leadership to plan community events, fostering engagement and strengthen brand loyalty.
- Collaborated Served as the liaison between the organization and external vendors providing services related to instruction programs. Connecting with diverse guests, listening to needs to provide tailored product solutions, demonstrating strong rapport building skills.
Biology Chair and Dance Instructor
Somerset High School
San Antonio, Texas
08.2012 - 08.2015
- Preparing and delivering engaging biology lessons to students from different backgrounds, who all have different interests and abilities
- Monitoring student performance, and adjusting teaching strategies and techniques for improved content delivery
- Building rapport with students so that they feel comfortable and safe discussing sensitive topics in class
- Encouraging students to participate in science fairs, competitions, and expos, and preparing them for these events
- Trained and mentored a team of 20 athletes, leading them to multiple championship wins
Biology Teacher
Southside High School
San Antonio, Texas
08.2005 - 08.2011
- Created engaging lesson plans tailored to diverse student learning styles, fostering active participation.
- Collaborated with fellow educators to create interdisciplinary projects that fostered critical thinking and problem-solving skills
- Utilized technology tools and resources to enhance classroom instruction and provide personalized learning experiences for students
- Established a positive and inclusive learning environment by incorporating diverse perspectives and cultures into the curriculum
Instructor
Judson High School
San Antonio, Texas
07.2003 - 06.2005
- Lead forums for teacher and student academic development and allow for support in obtaining self-goals
- Mentor for students with disabilities
- Created innovative and highly communicative lessons for immediate feedback on comprehension
- Develop an array of methods to educate a diverse group of students
- Implemented various tools, technologies, and outside resources to support classroom learning
- Instructed Dance class for Fine Arts credit
- Coached 170 Pep squad students and 38 cheer students' responsibilities were but not limited to educating, discipline, dance choreography, organization dues/fundraisers
- Participated in education courses throughout the year
Instructor
San Antonio ISD
San Antonio, Texas
08.2002 - 05.2003
- Created additional activities to a curriculum set by the district
- Create successful communication comprehension strategies with the Science Team
- Utilized student learning through various resources
- Encouraged student-to-student discussions
- Participated in weekly teacher discussions to determine strengths and weaknesses with student learning
Education
Master of Arts - Curriculum and Instruction
Texas A&M International University
Laredo, TXBachelor of Science - Biology/Kinesiology/PE
University of The Incarnate Word
San Antonio, TX05.1997
Skills
- Organizational skills
- Patient education
- Claims processing
- Medical terminology
- Care planning
- Documentation
- Goal setting
- Scheduling
- Team supervision
- Strategic planning
- Process improvements
- Monitoring tools
- Interdepartmental collaboration
- Organizational standards
- Case management
Certification
Biology/Kinesiology/PE Teaching Certification, TX
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Client Care Coordinator
Comfort Keepers
03.2021 - 12.2024
Education Coordinator
Lululemon
11.2016 - 03.2021
Biology Chair and Dance Instructor
Somerset High School
08.2012 - 08.2015
Biology Teacher
Southside High School
08.2005 - 08.2011
Instructor
Judson High School
07.2003 - 06.2005
Instructor
San Antonio ISD
08.2002 - 05.2003
Master of Arts - Curriculum and Instruction
Texas A&M International University
Bachelor of Science - Biology/Kinesiology/PE
University of The Incarnate Word