Taylor Hill
Detroit
Summary
My primary career objective is to become a NBA sports agent, by attending school for Business Management. Currently I am committed to enhancing my communication skills professionally, with the ultimate goal being to negotiate contracts effectively amongst other things with future clients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host
Union Assembly
02.2024 - 08.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Server
Bucharest Grill
08.2021 - 04.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Shake Maker
JoJo's Shakebar
02.2024 - 03.2024
- Supported store cleanliness efforts by routinely sanitizing surfaces and equipment throughout shifts.
- Contributed to the overall store atmosphere by maintaining a positive attitude and engaging with customers in a friendly manner.
- Mastered the use of various blenders and mixing equipment, ensuring consistent quality across all products served.
Shift Manager
Tropical Smoothie Cafe
05.2021 - 09.2023
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Key holder, responsible for making cash drops and ensuring integrity and honesty in financial transactions.
Education
High School Diploma -
University Prep Art&Design Middle High School
Midtown Detroit, MI 06.2024
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Time Management
- Phone Etiquette
- Adaptable to change
- Leadership
- Problem Solving
- Attention to detail
- Creativity
- Communication Skills
Certification
- ServSafe
Timeline
Host
Union Assembly
02.2024 - 08.2024
Shake Maker
JoJo's Shakebar
02.2024 - 03.2024
Server
Bucharest Grill
08.2021 - 04.2024
Shift Manager
Tropical Smoothie Cafe
05.2021 - 09.2023
High School Diploma -
University Prep Art&Design Middle High School
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