Taylor Hopkins
Palm Coast
Summary
Compassionate Caregiver with nearly 10 years of experience in providing support to individuals of all ages, including those with dementia. Currently pursuing a Surgical Tech program at Daytona State College to enhance skills in patient care. Committed to delivering quality care and aspiring to establish a healthcare facility in the future.
Overview
10
10
years of professional experience
Work History
Accounts Receivable Clerk
Diagnostic Solutions Laboratory
02.2025 - Current
- Processed invoices and payments accurately to maintain cash flow integrity
- Managed customer account reconciliations, ensuring timely resolutions of discrepancies
- Utilized accounting software for tracking receivables and generating financial reports
- Collaborated with sales teams to address billing inquiries and enhance customer satisfaction
- Developed and maintained relationships with clients to facilitate prompt payment collection efforts
- Prepared and mailed invoices to customers, processed payments, and documented account updates
- Made outbound calls to providers in regard to billing types
- Made outbound calls to patients regarding their insurance
- Trained junior staff in best practices for handling customer inquiries and payment processing.
- Implemented automated systems for invoicing, reducing manual errors and expediting cash flow cycles.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Create itemized receipts for patient as a self-submission to their insurance and for their personal records
- Break down patient statements to communicate how insurance has processed a claim in addition to adjusting pricing according to our price per policy
- Create patient ledgers while incorporating the usage of CPT codes and/or ICD-10 codes
- Insurance verification for patients who have out-of-network providers
- Created new sales orders for GI-MAP testing along with price adjustments to match provider sample, patient cash and bill clinician pricing
- Efficient in multi-system use
CNA/MED TECH
Paradise Pointe Of Ormond Beach
Ormond Beach, FL
02.2024 - 11.2024
- Observed patients for unusual behaviors, documenting and reporting concerns
- Recorded vital signs following instructions from medical staff
- Repositioned bedridden patients to prevent sores and blood clots
- Attended to patient call signals and took appropriate action
- Reminded patients to take prescribed medications
- Physically supported patients with mobility issues to stand, walk and use bathroom facilities
- Safeguarded patient confidentiality by observing HIPAA and company-established protocols
- Completed daily shift reports for smooth and informative handovers
- Answered call lights to aid patient comfort
- Recorded vitals to monitor patient condition
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Administered medications as prescribed and documented patient responses.
PCT
AdventHealth
Palm Coast
08.2023 - 01.2024
- Maintained thriving clinical practice, staying current with applicable skills and changes in field
- Helped team complete assignments to meet goals
- Kept work area organized and clutter-free
- Completed assigned tasks prior to shift end
- Used good organizational skills to manage workload
- Required minimal oversight to complete job tasks
- Checked vitals signs to report back to the nurses for any changes
- Helped to keep patients clean and changed linen to keep down the risk of bacteria and fungi.
CNA
Priority Care Staffing
Bunnell, FL
04.2023 - 08.2023
- Answered call lights, alarms and patient requests
- Cleaned rooms of supplies, trash and linens to complete discharge tasks
- Utilized appropriate transfer techniques to assist residents to and from bathrooms
- Maintained resident confidentiality and followed HIPAA guidelines
- Checked vital signs and weight and recorded intake and output information to maintain patient stability
- Documented patient care services by charting in patient records accurately
- Collected specimens such as blood, urine, or stool for laboratory testing
- Documented and reported to nurses patient behavior observations, complaints, or physical symptoms
- Built patients' trust through compassionate, person-centered care.
CNA
St. Augustine Health And Rehab
St. Augustine
08.2022 - 04.2023
- Checked vital signs and weight and recorded intake and output information to maintain patient stability
- Collaborated with therapy and nursing teams to prepare residents for therapy sessions
- Maintained resident confidentiality and followed HIPAA guidelines
- Utilized appropriate transfer techniques to assist residents to and from bathrooms
- Answered call lights, alarms and patient requests
- Cleaned rooms of supplies, trash and linens to complete discharge tasks
- Documented and reported to nurses patient behavior observations, complaints, or physical symptoms
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Recorded vitals to monitor patient condition
- Cleaned patient rooms and changed bed linens to reduce fungi and bacteria buildup.
CNA
Concierge Care
St. Augustine
01.2021 - 11.2022
- Checked vital signs and weight and recorded intake and output information to maintain patient stability
- Collaborated with therapy and nursing teams to prepare residents for therapy sessions
- Maintained resident confidentiality and followed HIPAA guidelines
- Utilized appropriate transfer techniques to assist residents to and from bathrooms
- Reviewed patient dietary restrictions, food allergies and preferences to facilitate appropriate diet
- Prioritized assigned tasks when managing high patient caseload
- Built patients' trust through compassionate, person-centered care.
RNT
Encompass Health Rehabilitation Hospital
St. Augustine
02.2022 - 08.2022
- Helped team complete assignments to meet goals
- Followed established guidelines and procedures for maximum regulatory compliance
- Required minimal oversight to complete job tasks
- Kept work area organized and clutter-free
- Maintained good working relationship with co-workers and management
- Completed assigned tasks with little or no supervision
- Assisted patients who were pre-op for surgeries.
CNA
Concierge Care
Palm Coast
04.2020 - 06.2022
- Checked vital signs and weight and recorded intake and output information to maintain patient stability
- Collaborated with therapy and nursing teams to prepare residents for therapy sessions
- Maintained resident confidentiality and followed HIPAA guidelines
- Utilized appropriate transfer techniques to assist residents to and from bathrooms
- Cleaned rooms of supplies, trash and linens to complete discharge tasks
- Monitored patients' mental and emotional wellbeing and reported concerns.
CNA
Senior Helpers
Bunnell
07.2019 - 03.2020
- Checked vital signs and weight and recorded intake and output information to maintain patient stability
- Maintained resident confidentiality and followed HIPAA guidelines
- Utilized appropriate transfer techniques to assist residents to and from bathrooms
- Made certain that clients house was clean and they had hot meals.
Customer Service Representative
Palm Coast Data
Palm Coast, FL
10.2018 - 08.2019
- Resolved customer inquiries, complaints, and issues providing insightful solutions
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- Answered inbound calls to greet and assist customers with various needs and questions
- Addressed customer concerns and complaints and resolved issues promptly
- De-escalated customer complaints using specialized communication techniques
- Navigated multiple systems to identify source of issue
- Resolved product and service issues promptly
- Completed paperwork for orders and new service actions
- Handled escalated callers to reach positive outcomes
- Documented all customer interactions and transactions accurately for future reference.
Crew Member
McDonald's
Palm Coast
04.2016 - 08.2019
- Served food quickly and accurately for positive guest experience
- Greeted customers to take food orders and provide menu information
- Communicated clearly with team members in loud kitchen
- Stocked, cleaned and restocked workstations and display cases
- Operated cash register to receive cash or card customer payments
- Notified customers of out-of-stock items and recommended alternatives
- Filled soft drinks, brewed coffee and prepared tea for customers
- Restocked serving stations to minimize customer service delays.
Education
High School Diploma - GED
Flagler Palm Coast High School
Palm Coast, FLAssociate of Science - Surgical Technology
Daytona State College
Daytona Beach, FL05-2027
CNA - Nursing Assistant
Elite Medical Academy
Largo, FL07-2019
Skills
- Invoice processing
- Time management
- Payment processing
- Statement review
- Microsoft Excel
- Attention to detail
- Accounts receivable software
- Cash application
- Insurance verification
- Payment negotiations
- Problem-solving
- Team collaboration
- Client communication
- Invoice generation
Interests
Some of my hobbies include singing, listening to music and writing However, the most gratifying hobbies I have include reading my Bible and sitting down speaking to people about their life experiences In my field of work I have the absolute privilege of sitting down and talking to people who have experienced life in more ways than one Listening to the stories about their families, careers, children, and just their thoughts in general, make me happy
Timeline
Accounts Receivable Clerk
Diagnostic Solutions Laboratory
02.2025 - Current
CNA/MED TECH
Paradise Pointe Of Ormond Beach
02.2024 - 11.2024
PCT
AdventHealth
08.2023 - 01.2024
CNA
Priority Care Staffing
04.2023 - 08.2023
CNA
St. Augustine Health And Rehab
08.2022 - 04.2023
RNT
Encompass Health Rehabilitation Hospital
02.2022 - 08.2022
CNA
Concierge Care
01.2021 - 11.2022
CNA
Concierge Care
04.2020 - 06.2022
CNA
Senior Helpers
07.2019 - 03.2020
Customer Service Representative
Palm Coast Data
10.2018 - 08.2019
Crew Member
McDonald's
04.2016 - 08.2019
High School Diploma - GED
Flagler Palm Coast High School
Associate of Science - Surgical Technology
Daytona State College
CNA - Nursing Assistant
Elite Medical Academy