Taylor Hudson
Prosper,TX
Summary
Highly skilled Product Consultant seeking to obtain a position with a reputable company to work collaboratively in a team environment to achieve overall business goals. Proven competencies as a problem solver with excellent interpersonal abilities and exceptional analytical skills. Effective communicator who has established and maintained long-lasting relationships with customers, colleagues, and diverse groups.
Overview
7
7
years of professional experience
Work History
Healthcare Product Consultant, Product Consultant
COGNIZANT TECHNOLOGY SOLUTIONS
04.2021 - Current
- For Wellmark Blue Cross/Blue Shield who understands complex business cases and data challenges of the customer
- Conducts testing to identify issues with claims and problem-solves for solutions to ensure claims are paid correctly
- Collects and analyzes data to provide management with timely reports
- Consults on product and benefits configuration and design
- Utilizes FACETS applications and other tools to design and resolve issues
- Reconciles conflicts, decomposes high-level information into details, and recommends solutions as a trusted advisor.
- Facilitate stakeholder buy-in through effective communication of strategic plans, resulting in successful implementation of proposed initiatives.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Integrate technology and business operations to identify targeted solutions to customer issues.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Boost customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Improve business direction by prioritizing customers and implementing changes based on collected feedback.
- Engage clients educating them on product features and benefits, demonstrating product operations, and providing strategies to prevent problems and improve performance
- Actively engage with stakeholders from both business and IT groups to gain alignment on approach and prioritization of technology strategy establishing trust-based working relationships across all organizational levels
- Partner with business to make technology decisions that deliver significant impact, and collaborate to develop achievable goals and objectives
- Function as lead to other consultants with the purpose of monitoring progress, identifying challenges, and providing guidance to team and management to facilitate project success
Business Analyst
REVATURE
07.2019 - 04.2021
- Actively participated in the Business Analyst training program
- Learned the key requirements, duties, responsibilities, and skills needed to be successful
- Gathered and analyzed business requirements
- Demonstrated competency with functional and non-functional requirements using elicitation techniques to help define scope during the lifecycle
- Participated in working groups and workshops
- Understood
- Microsoft Excel and Use-Case Business Model methodology
- Receives on-going training and development.
Business Operations Intern
UNIVERSITY OF HOUSTON
04.2017 - 05.2019
- Provided business office support for the Athletic Department
- Conducted data entry, managed Excel spreadsheets, and scanned and manually filed documents to organize daily tasks
- Created a business operation manual to outline processes and procedures that were necessary to achieve overall business goals
- Trained staff
- Performed audit reimbursements and procurement card receipts to reconcile accounts.
Education
Bachelor of Science Degree - Sports Administration, Management
UNIVERSITY OF HOUSTON
HOUSTON, TXSkills
- Microsoft Office Programs: Excel, Word, Access, and PowerPoint Requirements Elicitation Database
- Queries - SQL Business Analysis Project Management Communication Skills FACETS Applications
- Use-Case Business Model Methodology Software Development Life Cycles (SDLC) Product Consultant
Timeline
Healthcare Product Consultant, Product Consultant
COGNIZANT TECHNOLOGY SOLUTIONS
04.2021 - Current
Business Analyst
REVATURE
07.2019 - 04.2021
Business Operations Intern
UNIVERSITY OF HOUSTON
04.2017 - 05.2019
Bachelor of Science Degree - Sports Administration, Management
UNIVERSITY OF HOUSTON