Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Imhoff

Willoughby Hills,OH

Summary

Sales-focused, customer-oriented Esthetician skilled in various types of facials. Expertise in marketing and promotional events.

Overview

1
1
year of professional experience

Work History

Guest Service Associate

European Wax Center
Macedonia, OH
11.2021 - 02.2022
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
  • Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores [Number]%.
  • Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Guest Service Associate

Woodhouse Day Spa
Beachwood, OH
01.2021 - 09.2021
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
  • Used computer to check daily record sheets, guest accounts and available vouchers.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

Education

No Degree - Master Aesthetician

Brown Aveda Institute
Mentor, OH

Skills

  • Guest Satisfaction
  • Payment Processing
  • Product Sales
  • Inventory Monitoring

Timeline

Guest Service Associate

European Wax Center
11.2021 - 02.2022

Guest Service Associate

Woodhouse Day Spa
01.2021 - 09.2021

No Degree - Master Aesthetician

Brown Aveda Institute

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Taylor Imhoff