TAYLOR JONES
1409 Fernhill Court, Forestville,MD
Summary
Detail-oriented administrative professional with 10 years of experience in delivering exceptional service in fast paced hospitality environments. Strong communicator with proven problem-solving, multitasking, and conflict resolution. Prioritize workflows to support efficient administrative operations and effective problem resolution.
Overview
10
10
years of professional experience
Work History
Server
Busboys and Poets
Washington, District of Columbia
11.2025 - 08.2026
- Managed multi-table sections during peak shifts by prioritizing order flow and timing, achieving noticeable reductions in guest wait perception and steady check turnover.
- Provides warm, attentive table interactions and clear menu guidance to elevate guest experience and encourage positive return visits.
- Coordinated with the kitchen on ingredient availability to propose timely menu substitutions, reducing ticket voids, and improving guest satisfaction.
- Managed allergy and special- request workflows by documenting needs clearly and confirming orders, preventing service errors and safeguarding guest health.
- Delivers provocative, friendly table engagement that anticipates needs ands fosters repeat patronage while keeping service brisk and attentive.
Server
Society Restaurant & Cocktail Bar
Silver Spring, MD
11.2022 - 11.2025
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Unarmed Security Officer
Allied Universal
Arlington, VA
10.2020 - 09.2021
- Stayed current on site and area updates, including terrorist threats, nearby shops, restaurants, attractions, brand profiles, merchandise collections, promotions, and current news.
- Allowed authorized persons to enter property and monitored entrances and exits.
- Investigated accidents, incidents, and suspicious activity, then prepared reports and maintained required written logs.
- Answered customer inquiries in professional manner.
- Performed security patrols of assigned areas on foot or by vehicle.
Customer Service Operator
UM Prince George's Hospital Center
Cheverly, MD
07.2019 - 09.2020
- Operate office equipment including; computers, PBX system, fax machine, e-mail.
- Communicate with on- call representatives and dispatch emergency calls of various types while keeping composure in highly stressful situations
- Operate and maintain sensitive radio equipment ensuring clear communication between platoon members and higher members of chain of command
- Develop, maintain, and implement medical center telephone directory, critical code program and revise emergency preparedness program
- Operate telephone communication system and provide information services/switching incoming calls, placing long distance calls and paging and maintaining message center.
Sales Associate
Steve Madden Inc
Pentagon, VA
06.2018 - 07.2019
- Operate cash register and scanner to itemize and total customer's purchase, collect payment from customer's and make change, bag merchandise, and assist customer's with merchandise as necessary
- Follow company merchandise processes: unpack, stock, restock, and rotate merchandise on shelves and build merchandise displays
- Provide excellent customer service by greeting and assisting customer's.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Sales Associate
Zara Warehouse
Annapolis, MD
05.2017 - 05.2018
- Helped new staff learn standard sales behaviors that support retail performance.
- Provided quality customer service through strong customer relationships and quick follow-up on store requests.
- Assisted with store operations, including staff scheduling and daily administrative tasks.
- Sold products by explaining key features and teaching customers proper application or use.
Stocker
Giant Food
Forestville, MD
05.2016 - 04.2017
- Managed merchandise placement to keep sales floor ready for shoppers.
- Maintained clean, fresh, and friendly standards across store areas.
- Directed stock replenishment and built attractive product displays.
- Delegated night crew stocking tasks and followed up on completion.
- Verified shelf and display facing met company policy requirements.
Education
High School Diploma -
Bowie High School
Bowie, MD05-2015
Skills
- Hospitality management
- Client-focused approach
- Friendly and approachable attitude
- Customer engagement
Accomplishments
- November 2020 to November 2022 completed cpr/aed class
Timeline
Server
Busboys and Poets
11.2025 - 08.2026
Server
Society Restaurant & Cocktail Bar
11.2022 - 11.2025
Unarmed Security Officer
Allied Universal
10.2020 - 09.2021
Customer Service Operator
UM Prince George's Hospital Center
07.2019 - 09.2020
Sales Associate
Steve Madden Inc
06.2018 - 07.2019
Sales Associate
Zara Warehouse
05.2017 - 05.2018
Stocker
Giant Food
05.2016 - 04.2017
High School Diploma -
Bowie High School