Hannah Lloyd
Dalton,GA
Summary
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
3
3
years of professional experience
Work History
Server
Fuji Steak And Sushi
Dalton, GA
09.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Presented menus and answered questions regarding items.
Restaurant Hostess
Longhorn Steakhouse
Dalton, GA
06.2022 - 11.2023
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Coordinated dining room staff workflow to foster prompt and courteous service.
Cashier
Dairy Queen Grill & Chill
Dalton, GA
03.2022 - 06.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Education
Some College (No Degree) -
Dalton State College
Dalton, GASkills
- Dining customer service
- Team member support
- Liquor, wine, and food service
- Server training
- Hospitality service expertise
- Item promotion
- Point of sale system
- Adaptability
- Hospitality Management
- Reliability
- Professionalism
- Communication
- Public Speaking
- Complaint Management
- Exceptional customer service
Affiliations
- I thoroughly enjoy gardening, specifically growing my own fruits and vegetables
- As a young woman, I try to stay active by going to the gym at least 5 times a week and often playing pickleball with friends
- As a cat owner, helping out at the animal shelter in my hometown is a recurring thing
- Cooking and baking are also really fun hobbies of mine
- Reading is my favorite passtime as an English major.
Extra
- Growing up, I gave multiple speeches; speaking to people has just always come naturally to me, which is why I tend to try to stick to serving jobs in restaurants. Ideally, a job in which I can put my communication skills to the test and see not only personal but also career growth in doing so
Timeline
Server
Fuji Steak And Sushi
09.2023 - Current
Restaurant Hostess
Longhorn Steakhouse
06.2022 - 11.2023
Cashier
Dairy Queen Grill & Chill
03.2022 - 06.2022
Some College (No Degree) -
Dalton State College
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