Taylor Jones
Rowlett,TX
Summary
I am a dedicated and results-driven customer service professional. I possess the skills to prioritize and multi-task in a fast-paced working environment while providing exceptional support to customers. I am an effective communicator and adept to high call volumes and navigating complex systems. I have track record of successfully handling escalated customer support issues while maintaining a professional tone. I am eager to contribute to a dynamic team and their success.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Daltile Sales Service Center
Dallas, TX
10.2022 - 01.2024
- Determined specific prices for customers based on the account type.
- Utilized product knowledge to initiate product searches and provided recommendations to customers based on customer needs.
- Proficient in the use of Oasis to record customer interactions and inquiries, including billing, pricing, and payment arrangements.
- Improved product knowledge on a continuous basis to provide optimal service and achieve CSR standards.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints while remaining calm in stressful situations.
Education
Some College (No Degree) - Public Health
Langston University
Langston, OKSkills
- Account Management
- Complaint Resolution
- Call Management
- Information Confidentiality
- Microsoft PowerPoint
- Professional Telephone Demeanor
- Time Management
- Positive Attitude
- Verbal and Written Communication
- Analytical Thinking
- Proactive Approach to Work
- Ability to Multi-task
Affiliations
- I played volleyball for 12 years and I've been awarded leader, MVP, strongest player, and many more.
- I did regular volunteer work helping the less fortunate for 6 years
Timeline
Customer Service Representative
Daltile Sales Service Center
10.2022 - 01.2024
Some College (No Degree) - Public Health
Langston University
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