Taylor Kenney
Summary
Highly motivated and experienced Medical Assistant eager to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Extensive knowledge of medical terminology, regulations, and policies. Excellent at managing multiple priorities in a fast-paced, high-volume environment. Well-versed in direct patient care, records management, administrative tasks and confidentiality. Dedicated to serving diverse needs of individuals and providing quality care. Engaging, energetic, and a motivated team player eager to take on a challenging new role. Dedicated to serving diverse needs of individuals and providing quality care.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Rochester Regional Health Orthopedic Associates
01.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Taught patients about medications, procedures, and care plan instructions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
Server/Bartender/Shift Manager
Ferrari's Pizza Bar
02.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Managed and motivated employees to be productive and engaged in work.
- Improved sales performance through the development of effective sales strategies tailored to client needs.
Server
Macgregor's' Grill And Tap Room
07.2019 - 12.2020
- Operated POS terminals to input orders, split bills and calculate totals
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Provided excellent customer service and communication with guests.
Patient Care Assistant
Bristol Village
07.2018 - 07.2019
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Obtained vital signs and collected biological samples to assist with diagnostic testing and ongoing assessments
- Promoted patient comfort by quickly responding to calls and handling diverse needs
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring
- Engaged with patient family and friends to provide courteous, efficient visit experience
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Supported patients'' physical mobility by assisting with transfers, ambulation, and range of motion exercises as directed by nursing staff.
- assisted patients with daily living needs such as bathing, dressing, toileting and exercising.
Education
Bachelor of Science in Health Sciences -
The College At Brockport
Brockport, NY12.2020
Some College (No Degree) in Biology -
University At Buffalo
Buffalo, NY2016
High School Diploma -
Spencerport High School
Spencerport, NY06.2016
Skills
- Customer service
- Risk management
- Conflict mediation
- Organizational skills
- Interdepartmental collaboration
- Effective communication
- High-energy attitude
- Problem-solving abilities
- Calm and level-headed under duress
- Medical terminology knowledge
- Extremely hard working
- Superb time management
- Staff Training
- Staff Supervision
- Collaboration and Teamwork
- Conflict Resolution
- Cash handling oversight
- Listening skills
- Reliable and punctual
- Team player mentality
- HIPAA Compliance
- Patient Scheduling
- Direct Patient Care
- Clinical Documentation
- Interpersonal relationship building
- Pharmacology Awareness
- Patient Assessments
- Professional Bedside Manner
- Medical Equipment Operation
- Orthopedic splints
- Patient Charting Expertise
- Data Entry Efficiency
Timeline
Medical Assistant
Rochester Regional Health Orthopedic Associates
01.2022 - Current
Server/Bartender/Shift Manager
Ferrari's Pizza Bar
02.2021 - Current
Server
Macgregor's' Grill And Tap Room
07.2019 - 12.2020
Patient Care Assistant
Bristol Village
07.2018 - 07.2019
Bachelor of Science in Health Sciences -
The College At Brockport
Some College (No Degree) in Biology -
University At Buffalo
High School Diploma -
Spencerport High School