Taylor Keown
Cedar Hill,MO
Summary
Dedicated office manager with a strong focus on customer service and organizational skills. Skilled in EHR systems and effective communication, driving seamless coordination between medical staff and patients.
Overview
12
12
years of professional experience
Work History
Office Manager/ Receptionist
Western Anesthesiology Associates
St Louis, MO
01.2021 - Current
- Creates staffing schedules, organize and complete office-wide policies and procedures paperwork, handle office supply inventory and oversees a cohesive work environment.
- Streamlines scheduling processes including multi-line phone calls, patient arrival processing, collecting payments, verifying insurance benefits, and scanning and faxing documents.
- Coordinates communication between medical staff, patients, and physicians.
- Provides exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
- Oversees facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Chiropractic Assistant
The Bluffs Chiropractic and Family Wellness
Fenton, MO
06.2016 - 01.2021
- Assisted in patient intake processes, ensuring accurate documentation, collected payments, and ensured efficient workflow.
- Scheduled appointments using electronic health records system, optimizing clinic operations.
- Educated patients on treatment protocols.
- Coordinated communication between patients and healthcare providers to facilitate comprehensive care.
Sales/ Assistant Manager
State Beauty Supply
Eureka, MO
08.2014 - 06.2016
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels, placed orders and restocked shelves to ensure product availability.
- Processed transactions accurately using point-of-sale systems to improve efficiency.
- Collaborated with team members to implement promotional campaigns and improve sales.
- Developed relationships with regular customers, fostering loyalty and repeat business.
Education
No Degree - Prerequisites, Radiology Technology
Jefferson College
Hillsboro, MOHigh School Diploma -
Northwest High School
Cedar Hill, MO05-2013
Skills
- Customer service
- Office management
- Organizational skills
- Computer Literacy
- EHR Systems
Timeline
Office Manager/ Receptionist
Western Anesthesiology Associates
01.2021 - Current
Chiropractic Assistant
The Bluffs Chiropractic and Family Wellness
06.2016 - 01.2021
Sales/ Assistant Manager
State Beauty Supply
08.2014 - 06.2016
No Degree - Prerequisites, Radiology Technology
Jefferson College
High School Diploma -
Northwest High School