Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Keys

Spring City,PA

Summary

Accomplished and versatile professional with 9 years of management, and customer service experience. Dynamic and results-oriented leader with a proven record of exceeding job expectations and generating and building relationships. Manage projects from concept to completion and create solutions that provide optimum results. Efficient and accurate with an innate drive to provide the highest level of service. Thrives in high pressure and deadline driven environments.

Overview

8
8
years of professional experience

Work History

Team Lead- Optical & Patient Services

LensCrafters
King of Prussia, PA
04.2023 - Current
  • Supervised and coordinated a team of optometrists, technicians, and sales associates to ensure efficient patient care and service.
  • Lead by example, on the floor, assisting with patient transition post-exam, and guiding them through pretesting and eyewear selection.
  • Take accurate optical measurements and perform frame/lens fittings using precision tools to ensure proper vision correction and comfort.
  • Verify insurance eligibility, maintain patient records in the Electronic Health Record (EHR) system, and uphold HIPAA compliance.
  • Cross-trained in using multiple optical devices to pretest patients and send the results to the optometrist.
  • Handle high-volume phone communication, including scheduling, patient inquiries, insurance inquiries and follow-ups.
  • Recommend eyewear based on prescription needs, facial structure, and lifestyle, driving sales through expert product knowledge and service.
  • Collaborate with management on administrative tasks, merchandising, and process improvements to enhance workflow and customer satisfaction.

Assistant Store Manager

Carters
Exton, PA
01.2022 - 04.2023
  • Balance sales, reconcile cash and make bank deposits to facilitate open and closing duties.
  • Create a personnel strategy by recruiting staff and conducting interviews.
  • Coach, mentor, and train new employees toward performance success.
  • Increase sales by engaging customers, driving results, and encouraging more traffic and conversion.
  • Oversee operations by executing procedures and store visuals, maintaining store standards, and restocking.
  • Monitor employee performance and identify performance gaps for corrective action.
  • Oversee storewide merchandising benchmarks to maintain operational excellence.

Supervisor

Converse
Pottstown, PA
06.2017 - 01.2022
  • Achieved a success rate of $6,000 in sales and generated leads for bulk buyer programs.
  • Coach and mentored a keyholder who was later promoted to higher-level position.
  • Recognized for being a solid performer displaying exceptional work ethic, dedication, and professionalism.
  • Applauded for addressing staffing issues by hiring, training, and developing twelve new employees when short-staffed.
  • Recipient of Employee of the Month six times at Converse.
  • Prepared weekly schedules to confirm proper floor coverage within fiscal guidelines.
  • Managed payroll
  • Reviewed and approved timesheets
  • Expanded business networks by developing relationships with key customers and stakeholders.
  • Communicated KPIs, daily sales goals, and hourly readings to team, and provided motivation to reach objectives.
  • Managed recruiting, objectives setting, coaching and performance monitoring of sales representatives.
  • Increased employee engagement by recognizing and rewarding exceptional performance.

Education

Bachelor of Arts - Communications

West Chester University of Pennsylvania
West Chester, PA
12.2021

Skills

  • Time management and organization
  • Recruiting and hiring
  • Excellent written and oral communication
  • Adaptability
  • Administration
  • Customer retention
  • Collaborative
  • Leadership
  • Employee training and development
  • Sales and marketing
  • Profit and loss accountability
  • Microsoft Office proficiency

Timeline

Team Lead- Optical & Patient Services

LensCrafters
04.2023 - Current

Assistant Store Manager

Carters
01.2022 - 04.2023

Supervisor

Converse
06.2017 - 01.2022

Bachelor of Arts - Communications

West Chester University of Pennsylvania

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