Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Mikel

Silver Lake,WI

Summary

Organized Patient Service Representative with 2 1/2 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Overview

8
8
years of professional experience

Work History

Patient Services Representative Team Lead

Aurora Medical Center
09.2021 - Current
  • Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
  • Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
  • Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
  • Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
  • Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Fostered a positive environment within the healthcare facility by actively participating in staff meetings and collaborating on continuous improvement initiatives.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

Substitute School Secretary

Riverview Elementary
11.2015 - 09.2021
  • Handled sensitive situations professionally by maintaining confidentiality at all times when dealing with personal information about students or staff members.
  • Increased efficiency in managing incoming calls by directing them to appropriate personnel promptly.
  • Maintained accurate attendance records for students while working closely with the school nurse on health-related issues.
  • Assisted in maintaining a safe and welcoming environment for students, staff, and visitors through diligent front desk management.
  • Maintained a high degree of professionalism in all interactions with colleagues, parents, and students to promote a positive image of the school.

Substitute Teacher Aid

Riverview Elementary
11.2015 - 09.2021
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supervised lunchroom and recess activities.

Education

No Degree - Medical Coding

Hutchinson Community College
Hutchinson, KS
12.2024

High School Diploma -

Grant Community High School
Fox Lake, IL
06.1996

Skills

  • Insurance Verification
  • Patient Registration
  • Appointment Scheduling
  • Patient confidentiality
  • HIPAA Compliance
  • Customer Service
  • Problem-Solving
  • Multitasking and Organization
  • Team Leadership
  • Patient check-in
  • Registration and Admissions
  • Payment Processing

Timeline

Patient Services Representative Team Lead

Aurora Medical Center
09.2021 - Current

Substitute School Secretary

Riverview Elementary
11.2015 - 09.2021

Substitute Teacher Aid

Riverview Elementary
11.2015 - 09.2021

No Degree - Medical Coding

Hutchinson Community College

High School Diploma -

Grant Community High School

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Jennifer Mikel