Kelly Defelice
Summary
Team Lead position held throughout the 14 years with Strive PT. Managed front desk including schedules and annual performance reviews. Handled insurance verifications and authorizations including MVA and WC cases. Excellent customer service skills. Hardworking team player focused on the demands of any position.
Overview
14
14
years of professional experience
Work History
Patient Services Team Lead
Strive Physical Therapy
01.2010 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Education
High School Diploma -
Little Flower
Philadelphia, PA06.1982
Skills
- Insurance verification
- Authorization requests and tracking
- Medicare POC Approvals
- Supervision of front desk team
- Copay collection reports
Timeline
Patient Services Team Lead
Strive Physical Therapy
01.2010 - Current
High School Diploma -
Little Flower
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