Taylor Keys

• Supervise and coordinate a team of optometrists, technicians, and sales associates to support efficient operations and a high-quality

customer experience.

• Lead daily floor operations, coordinate patient transitions, and resolve service needs in a high-volume environment.

• Manage high-volume phone communication, scheduling, customer inquiries, insurance inquiries, and follow-ups.

• Maintain accurate customer records in the Electronic Health Record (EHR) system while upholding HIPAA compliance.

• Collaborate with management on administrative responsibilities, workflow improvements, merchandising, and operational initiatives.

• Support team performance through coaching, training, product knowledge, and day-to-day leadership.

Exton, PA | Assistant Store Manager

• Supported daily store operations, sales performance, staffing, and administrative processes in a fast-paced environment.

• Recruited staff, conducted interviews, and developed staffing strategies to meet business needs.

• Coached, mentored, and trained employees while monitoring performance and addressing performance gaps.

• Managed opening and closing procedures, cash reconciliation, bank deposits, scheduling, and operational standards.

• Drove sales performance by engaging customers, improving conversion, and communicating business priorities to the team.

• Maintained operational excellence through execution of procedures, visual standards, inventory replenishment, and merchandising.

Led daily operations, team performance, staffing, customer experience, and sales initiatives in a high-volume retail environment.

• Generated $6,000 in sales and developed leads for bulk buyer programs.

• Recruited, hired, trained, and developed 12 new employees during a staffing shortage.

• Prepared weekly schedules and managed payroll and timesheet review to support staffing and fiscal guidelines.

• Communicated KPIs, daily sales goals, and performance results while coaching team members toward objectives.

• Developed relationships with key customers and stakeholders to expand business opportunities.

• Recognized as Employee of the Month six times for exceptional work ethic, dedication, and professionalism.