Taylor Lampley
Las Vegas
Summary
Motivated Assistant General Manager, knowledgeable about Food and Beverage operations and business needs. Excellent team leader and problem solver with a resourceful and flexible approach.
Overview
19
19
years of professional experience
Work History
Assistant General Manager
Clique Hospitality
Las Vegas
02.2025 - Current
- Led operational strategies to enhance guest satisfaction and streamline service delivery across multiple venues.
- Developed and implemented training programs for staff, resulting in increased efficiency and improved team performance.
- Collaborated with management to drive revenue growth through effective marketing initiatives and promotional events.
Assistant General Manager
Tao Asian Bistro
Las Vegas
01.2022 - 02.2025
- Assist the General Manager with P/L and G/L review for accuracy
- Hired, managed, and trained a FOH staff of 75+ employees
- Effectively organized and executed operations and special events for a $30m restaurant
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Delivered in-depth training to workers in customer-facing roles to promote strong team performance.
- Effectively trained and developed managers for many companies within the Tao Group brand
- Implemented systems to give direct employee feedback based on their quarterly numbers to assist them with setting goals for self development
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Reduced labor costs while maintaining excellent service and profit levels
- Purchased adequate quantities of necessary restaurant supplies and maintained within a controlled budget
General Manager
Flights Restaurant Group
Las Vegas
05.2019 - 12.2021
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Prepared for and executed new menu implementations.
- Delivered in-depth training to workers in customer-facing roles to promote strong team performance.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Reduced labor costs while maintaining excellent service and profit levels
- Managed product and loss reports.
- Skillfully interacted with external vendors to obtain the best quality in pricing and product.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment, and supplies.
Assistant General Manager
Pizza Rock Green Valley Ranch
Henderson
11.2015 - 05.2019
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Organized special events in the restaurant, including receptions, promotions, and corporate luncheons.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
- Reduced labor costs while maintaining excellent service and profit levels.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Restaurant Manager
Pizza Rock Las Vegas Downtown
Las Vegas
10.2013 - 11.2015
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Led and directed team members on effective methods, operations, and procedures.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Prepared for and executed new menu implementations.
- Carefully interviewed, selected, trained, and supervised staff.
Hairstylist
Diva Studio
Las Vegas
10.2011 - 12.2013
- Accumulated clients weekly through one-on-one salon service.
- Increased return customers through cutting, coloring and styling clients' hair with precision.
- Sold and promoted hair care products and cosmetics, helping increase salon revenue.
- Educated customers on products to maximize benefits.
Food and Beverage Server
Applebee's
Carbondale
08.2007 - 05.2011
- Ensured customer satisfaction by responding quickly to orders and entertainment requests.
- Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Engaged in friendly conversation with guests to build rapport and facilitate repeat business.
- Demonstrated awareness of liability issues by confirming legal drinking age and discontinuing service to intoxicated guests.
- Trained incoming staff regarding restaurant's practices, culture and procedures.
Education
Associate in Science - Education
Shawnee Community College
Ullin, ILLicense in Cosmetology - Education
Shawnee Community College
Ullin, ILSkills
- Business operations knowledge
- Experience with P/L Review
- Strategic planning skills
- Team leadership expertise
- Staff training and development
- Relationship building
- Effective leader
- Customer service-oriented
- Conflict resolution
- Organized
- Food preparation and safety knowledge
- Inventory management
- Employee scheduling
- Efficient multi-tasker
Timeline
Assistant General Manager
Clique Hospitality
02.2025 - Current
Assistant General Manager
Tao Asian Bistro
01.2022 - 02.2025
General Manager
Flights Restaurant Group
05.2019 - 12.2021
Assistant General Manager
Pizza Rock Green Valley Ranch
11.2015 - 05.2019
Restaurant Manager
Pizza Rock Las Vegas Downtown
10.2013 - 11.2015
Hairstylist
Diva Studio
10.2011 - 12.2013
Food and Beverage Server
Applebee's
08.2007 - 05.2011
Associate in Science - Education
Shawnee Community College
License in Cosmetology - Education
Shawnee Community College