Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Taylor Lawrence

Scottsdale,AZ

Summary

Dynamic professional with extensive experience at Pinnacle Peak Recovery, excelling in client relationship management and community engagement. Proven ability to enhance service quality through effective communication and organization skills. Focused on delivering significant impact while ensuring a safe and supportive atmosphere for clients. Excellent communicator, actively seeking feedback to enhance performance and foster teamwork. Driven by a commitment to professional development and client satisfaction.

Overview

1
1
year of professional experience

Work History

Receptionist

Pinnacle Peak Recovery
Scottsdale, Arizona
11.2024 - Current
  • Developed sign up/in sheets to facilitate client group selections.
  • Managed daily client census to ensure accurate attendance records.
  • Conducted breathalyzer tests for clients upon arrival according to UA lists.
  • Created TV schedules, group locations, and tour screens for effective communication.
  • Answered phone calls to address client inquiries promptly.
  • Generated UA lists to track client compliance and needs.
  • Monitored attendance to maintain service quality and accountability.

Detox BHPP

Pinnacle Peak Recovery
Scottsdale, Arizona
08.2024 - 11.2024
  • Conducted intakes, body searches, and belongings searches for comprehensive client assessments.
  • Facilitated group sessions and documented outcomes through detailed group notes.
  • Engaged with clients to address individual needs and concerns.
  • Performed rounds on clients to monitor well-being and safety.
  • Managed after-hours phone inquiries to ensure continuous support.
  • Implemented strategies to prevent client AMA incidents effectively.

Residential BHPP

Pinnacle Peak Recovery
Scottsdale, Arizona
05.2024 - 08.2024
  • Conducted rounds on clients to ensure safety and attendance.
  • Facilitated intake processes, including body and belonging searches.
  • Oversaw step downs and tours to support client transitions.
  • Coordinated visitations to enhance client engagement.
  • Transported clients to gym, vape shop, and volunteer services for community involvement.
  • Documented group sessions and compiled comprehensive notes.
  • Cultivated a healing environment through effective communication with clients.
  • Established connections to foster trust and promote well-being.

Education

Psychology

Northern Arizona University
Flagstaff, AZ

Skills

  • Client relationship management
  • Community engagement
  • Effective communication
  • Team collaboration
  • Time management
  • Organization skills

Accomplishments

  • Employee of the Month for the month of January 2025

Timeline

Receptionist

Pinnacle Peak Recovery
11.2024 - Current

Detox BHPP

Pinnacle Peak Recovery
08.2024 - 11.2024

Residential BHPP

Pinnacle Peak Recovery
05.2024 - 08.2024

Psychology

Northern Arizona University

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Taylor Lawrence