Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Taylor Lawson

Taylor Lawson

Steamboat Springs,CO

Summary

  • Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Freshie's
Steamboat Springs, CO
02.2018 - Current
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Used slow periods to restock supplies, ice, trays and delivery bags
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
  • Worked with POS system to place orders, manage bills and handle complimentary items
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
  • Checked identification for minimum age for sale of alcoholic beverages
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer

Server/Hostess

Urban Egg Eatery
Fort Collins, CO
04.2017 - 12.2017
  • Used slow periods to restock supplies, ice, trays and delivery bags
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions
  • Answered customers' questions, recommended items and recorded order information
  • Asked customers for feedback, solved problems and filled drinks throughout meal
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business

Bulk Clerk

Sprouts Farmers Markets
Fort Collins, CO
01.2017 - 04.2017
  • Rang up customer purchases and carefully counted back currency and bills, reducing drawer errors when helping out in cashier department
  • Diligently examined packages and labels for defects or inaccuracies, decreasing overall packaging mistakes
  • Maintained productivity and accuracy while continuously lifting and unpacking over 30 pounds of bulk food packages
  • Thoroughly cleaned bulk bins and followed sanitation guidelines

Seasonal Sales Associate

American Eagle Outfitters
Loveland, CO
11.2016 - 12.2016
  • Achieved perfect attendance and on-time record
  • Prepared merchandise for sales floor by pricing or tagging
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Developed, marketed and sold full range of products and support services
  • Solved customer challenges by offering relevant products and services

Receptionist

Moore Animal Hospital
Fort Collins, CO
09.2016 - 11.2016
  • Managed multiple tasks and met time-sensitive deadlines
  • Supported various administrative duties by proofreading, transcribing and invoicing
  • Responded to inquiries from callers seeking information
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives

Cashier

Sprouts Farmers Market
Peoria, AZ
04.2015 - 05.2016
  • Restocked and organized merchandise in front lanes
  • Answered questions about store policies and addressed customer concerns
  • Helped customers complete purchases, locate items and join reward programs
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Worked flexible schedule and extra shifts to meet business needs
  • Checked identification for proof-of-age for alcohol and tobacco sales
  • Collected and authorized payments of guests
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Greeted over 100 customers per day

Volunteer

Trip, Kevin Richardson's Wildlife Sanctuary
Johannesburg, Gauteng
02.2016 - 02.2016
  • Cleaned out bones and feces from Lions and Hyenas enclosures and cleaned watering holes
  • Prepared animals food before feeding them
  • Disposed of animal's insides that was not feed to animals
  • Helped in filming movie that's purpose is to spread awareness of Canned Hunting
  • Contributed to maintenance work such as: Painting fences, digging out weeds, spraying weeds
  • Helped de-tick Lions
  • Observed Dental Surgery on Lion and helped in transporting Lion while under anesthesia

Office Assistant

Kumon Math and Reading Center of Arrowhead
Peoria, AZ
07.2014 - 03.2015
  • Responsible for checking students in to class
  • Prepared students packets and answered questions effectively and accurately
  • Entered data of students graded packets in computer
  • Handled payments of customers
  • Interacted with customers by phone, email or in-person to provide information
  • Kept office supplies well organized and sufficiently stocked

Volunteer

Paws Rescue
Sun City, AZ
09.2014 - 12.2014
  • Responsible for keeping office neat and tidy and keeping cages clean
  • Filed paperwork from adoptions accurately
  • Helped with office tasks, taking messages, scanning documents and answering phone inquiries
  • Tracked volunteer hours in spreadsheets

Volunteer

The Humane Society
03.2014 - 05.2014
  • Observed surgeries
  • Administrated injections
  • Conducted Venipuncture draws
  • Cleaned teeth, groomed fur, and trimmed nails
  • Collected vital signs and updated records
  • Helped clinical staff with in-office procedures by organizing spaces and passing instruments

Education

Associate of Science - Biology

Colorado Mountain College
Steamboat Springs, CO
2019

Associate of Science - Biology

Front Range Community College
Fort Collins, CO
2018

Associate of Science - Biology

Maricopa Community Colleges - Glendale Community College
Glendale, AZ
2015

GED -

Liberty High School
Peoria, AZ
05.2015

Skills

  • Workflow Coordination
  • Conflict and Complaint Resolution
  • Food and Beverage Service
  • Upselling and Cross Selling
  • Staff Training
  • Warm and Friendly
  • Team Player
  • Food Safety Standards
  • Service-Oriented
  • Cool Under Pressure
  • High Energy and Stamina
  • Relationship Building

Certification

Academic Achievement Certificate December 2014 to

Present

Certificate for completing Allied Health December 2014 to Present

Food Handler Certification

Timeline

Server

Freshie's
02.2018 - Current

Server/Hostess

Urban Egg Eatery
04.2017 - 12.2017

Bulk Clerk

Sprouts Farmers Markets
01.2017 - 04.2017

Seasonal Sales Associate

American Eagle Outfitters
11.2016 - 12.2016

Receptionist

Moore Animal Hospital
09.2016 - 11.2016

Volunteer

Trip, Kevin Richardson's Wildlife Sanctuary
02.2016 - 02.2016

Cashier

Sprouts Farmers Market
04.2015 - 05.2016

Volunteer

Paws Rescue
09.2014 - 12.2014

Office Assistant

Kumon Math and Reading Center of Arrowhead
07.2014 - 03.2015

Volunteer

The Humane Society
03.2014 - 05.2014

Associate of Science - Biology

Colorado Mountain College

Associate of Science - Biology

Front Range Community College

Associate of Science - Biology

Maricopa Community Colleges - Glendale Community College

GED -

Liberty High School

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Taylor Lawson