Taylor Line
Forney,TX
Summary
Knowledgeable operational manager with over 10 years of experience in the car wash industry. bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
5
5
years of professional experience
Work History
Area Operations Manager
Clear Water Express car wash
Dallas, TX
12.2023 - Current
- Ensured compliance with all government regulations related to area operations activities.
- Motivated staff members towards achieving goals set out by upper management.
- Managed daily operations of the area, including scheduling, training and supervision of personnel.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
District Operations Manager
Super Star Car Wash
Dallas, TX
11.2020 - 12.2023
- Oversaw 9 express car wash locations ranging from 18,000 cars a month up to 30,000 cars a month.
- Maintained a 55 to 80 percent gross profit depending on the location. With several sites reaching 3.5 to 4 million dollars a year in overall revenue.
- oversaw sales of each site, with sites ranging from 2500 members up to 6,500 members.
- Was over training and developing site leaders.
- Resolved customer complaints promptly and professionally in accordance with company policies.
- Was in charge of holding Red Carpet Customer Service classes and sales training classes.
- Organized monthly meetings with store managers to review progress towards established goals.
Site Operations Manager
Zips Car Wash
Roswell, NM
01.2020 - 11.2020
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Managed day-to-day activities related to the smooth functioning of the site operations.
- Analyzed data from various sources such as financial statements and surveys, in order to identify trends or areas requiring improvement.
- Maintained records of all equipment used in operations including calibration logs and repair histories.
- Trained new employees on proper use of equipment, safety protocols, and job duties.
Police Officer
Roswell Police Department
Roswell , NM
01.2019 - 11.2019
- Prepared detailed reports on incidents and arrests made.
- Responded to emergency calls for service and provided assistance as needed.
- Protected citizens by preventing crime, enforcing laws and apprehending suspects.
- Patrolled assigned areas to detect and prevent criminal activity.
- Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
Education
Bachelor of Science - Criminal Justice
Eastern New Mexico University
Portales, NM05-2018
Skills
- Performance Analysis
- Inventory Monitoring
- Federal Regulations
- Operational Efficiency
Timeline
Area Operations Manager
Clear Water Express car wash
12.2023 - Current
District Operations Manager
Super Star Car Wash
11.2020 - 12.2023
Site Operations Manager
Zips Car Wash
01.2020 - 11.2020
Police Officer
Roswell Police Department
01.2019 - 11.2019
Bachelor of Science - Criminal Justice
Eastern New Mexico University
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