Taylor Lopez

• Achieved top-performer status through consistent delivery of high-quality results in a competitive sales environment.
• Developed a comprehensive understanding of client needs, resulting in tailored product recommendations that increased sales conversion rates.
• Strengthened brand reputation by effectively addressing customer inquiries and concerns, ensuring satisfaction at all stages of the buyer journey.

As a Customer Service Representative, I provided support to inbound customers via telephone,

addressing inquiries related to Medicare and Health Insurance. The role involved assisting individuals

with understanding and selecting appropriate health insurance coverage, including Medicare Advantage,

Medicare Supplement, Prescription Drug Plan, and other ancillary plans. Operating in a dynamic and

fast-paced environment, I thrived on problem-solving, collaboration, and delivering exceptional

customer service.

Responsible for providing customers with excellent service. Open and close store when required, follow

cash control policies and procedures. Stock and rotate products including coolers and freezers. Receive

inventory and control shrinkage. Perform planogram allocation and maintaining a clean environment.

Ability to perform multi tasks at one time, dedicated to exceeding expectations and requirements of

internal and external customers.

Responsible to guide callers through troubleshooting and navigating the company site or using the

services provided. Provide accurate and satisfactory answers to their queries and concerns. De-escalate

situations involving dissatisfied customers. Collaborate with other call center professionals to improve

customer service. Strong time management and organizational skills and comfortable working in fast

paced environment.