Taylor Loyd
Youngstown,OH
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Speedway LLC
Youngstown, OH
08.2020 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Hostess/Server
Barrydyngles
Austintown, OH
11.2020 - 01.2022
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Built positive relationships with other front-of-house and kitchen staff.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Waitress/Hostess/Bartender Trainer
Giordano's
Columbus, OH
08.2018 - 10.2020
- Provided excellent customer service to ensure repeat customers.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Shift Lead
Dunkin' Donuts
Warren, OH
03.2015 - 07.2017
- Assisted in the training of new employees.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Handled cash register transactions accurately while providing excellent customer service.
Education
High school diploma -
Warren G Harding High School
05.2016
Skills
- General Management Experience
- Payroll
- Sales
- Marketing
- Cash Handling
- Interviewing
- Customer Service
- Retail
- Loss Prevention
- Budget Coordination
Work Authorization
Authorized to work in the US for any employer
Certification
- Driver's License, 07/01/26
- ServSafe, 07/01/26
Assessments
- Delivery driver, Proficient, 07/01/22, Interpreting instructions or signs and solving problems
- Work style: Reliability, Proficient, 07/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Delivery driver, Proficient, 02/01/24, Interpreting instructions or signs and solving problems
- Sales skills, Proficient, 07/01/22, Influencing and negotiating with customers
- Work style: Reliability, Proficient, 02/01/24, Tendency to be reliable, dependable, and act with integrity at work
Personal Information
Relocation: Anywhere
Timeline
Hostess/Server
Barrydyngles
11.2020 - 01.2022
General Manager
Speedway LLC
08.2020 - Current
Waitress/Hostess/Bartender Trainer
Giordano's
08.2018 - 10.2020
Shift Lead
Dunkin' Donuts
03.2015 - 07.2017
High school diploma -
Warren G Harding High School